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Sovereign Bank / poor customer support

1 437 Rutherford AveBoston, MA, United States
Contact information:
Phone: 6172422182

On Saturday December 12, 2010 I went and deposit two checks that my Husband endorsed to me. I went to one of their branch's in Charlestown, Ma the address is 437 Rutherford Ave., Boston, MA 02129 and deposited two check that where beneficiary checks that where sent to my husband for assistance. I that time I was not made apprised that I would need to have my husband opened to separate account for my step daughters. Three days later I was told the money was cleared at the Woburn Square 19 Pleasant Street, Woburn, MA 01801 I then withdrew twenty five hundred and went about my shopping day. The next day my account was negative and I could not understand why so at 7 am I called customer support I was told that I needed to call Lose Prevention and Security Department to have my husband ok the deposit. To my surprise it was something else I was told by one of your agents Erica that upon deposit I should of opened to separate accounts or better yet my husband should of opened two accounts with them due to the fact that they where beneficiary checks and not direct checks to my husband. I then requested to speak to a Manager and was given a supervisor by the name of Patricia she told me the same thing as was not willing to help me or correct the erroneous mistake you branches made from the beginning. I cannot believe in this time of the season that your establishment would have due this and operate like this why is it that the consumer has to pay for your establishments’ error. If we knew about this from the beginning I would have had my husband go to a check casher and cashed the checks then have them deposited in my account as cash. This is disheartening due to the fact that my husband is the only one employed at this present time and we have six children together we depended on this money to make Christmas wishes for our children please if anyone there has a heart please help us.

Ana Garcia and Joshue Garcia

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