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Souq.comorder marked as delivered although I was out of country and didn't receive it physically

I placed order# [protected] on Souq UAE for a power bank on 23rd of Nov'18. Delivery rep contacted me on 1st of Dec'18 but i was out of country so i told him to put it in the pick up location at Alqouz & i will pick it when i come back. I was surprised that order was marked as delivered! We called Souq to check where is the current physical location of the order but no clue.

Souq.com

Wa
Dec 06, 2018

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