Software-hq.net / Over billing, refusal to reply
I originally found the Software-hq.net site by Googling “Adobe.com” and following some link. On their site they seem to offer all sorts of software support. All I wanted was Adobe updates just as soon as they became available. They offered this service for 3 years at $12.65 per year – total $37.95. I worked through the purchase process, including my credit card information, expecting to see the usual final proposed payment screen with options for correcting inaccuracies, when a screen with the amount $70.80 appeared. There was no way to do anything on that screen other than “accept” or close the screen, which accomplished the same thing.
When the charge appeared on my VISA statement complete with phone number, I called. Their automated system offers a choice of speaking to the billing department or sending an e-mail. The billing department route leads to the message that “All representatives are busy ... Please leave a message, and a representative will call you just as soon as possible.” I left my name and number and asked them to call. Then I phoned them once more, and this time chose the e-mail option, again with the assurance that I would be contacted by e-mail “...as soon as possible.” I waited 2 days, then called and e-mailed again. I repeated this at least 5 or 6 times with no response by either method for two weeks. I finally decided that I had been swindled by a company that has no intention whatever of contacting me in any way.
So I call VISA and filed a Dispute request. The payment will be stopped unless Software-hq responds and explains their actions & non-actions to VISA.