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Complaint Rating:  98 % with 53 votes
98% 53
Contact information:
United States
DO NOT FALL PREY TO SOFBUY (aka Grossline, aka...). I purchased AutoCAD LT 2011 online from SoftBuy and was furnished a fake serial number and product code for installation. The download instructions and installation instruction were minimal and obviously SoftBuy is not only selling pirate software but also not responsive to any inquiries regarding issues with installation. The only number is an 800 number leading to a voicemail, and any "noreply" responses to issues with the product are issued only to string you along long enough for them to complete the credit card transaction...then you're on your own left only with a useless program that does not work. Inquiries to Autodesk (AutoCAD) confirmed the illegitemacy of this pirate company, and my VISA already had the transaction blocked as they are aware of the fraudulant dealings of this fake company. DO NOT ORDER SOFTWARE FROM THIS COMPANY! You will lose your money...and more! After this company tried to charge my card for the initial purchase, they subsequently tried to re-run my card for multiple various amouts different from the original purchase amount. I cancelled my card today and filed complaints with teh Federal Consumer Trade Commission.
Complaint comments Comments (8) Complaint country United States Complaint category Software & Games
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A  9th of Nov, 2010 by    0 Votes
Ditto that!
N  12th of Nov, 2010 by    0 Votes
thanks for the info about softbuy... unfortunately when it sounds too good to be true it probably is... what i dont understand is why the software companies have not taken this guy to the cleaners when you consider what companies are involved!
N  27th of Jan, 2011 by    +1 Votes
I just did business with them and had no trouble at all. In fact, I even got me money back from them because I couldn't figure out how to open it up once I downloaded it. The guy was very helpful in his emails, just the timing was off. I was in ahurry and needed the program right then so went to Office Depot and bought a hard copy before Softbuy got back to me with an email. He was very helpful in getting me set up with a refund, and said monies were returned to me.
N  10th of Mar, 2011 by    0 Votes
I ordered Adobe Audition 2.0 from SoftBuy about 5 days ago, and was set up with a download and serial number.
The serial was enough to get the program installed, and then I went to the Activation page, on which was entered the serial
and the Response Code. I was instructed to send the Response Code to the Helpdesk, and they would let me know the
Activation numbers. I sent what they wanted immediately, because I needed the program urgently.
No reply was forthcoming, despite me sending an e-mail (politely) asking them to get a move on.
No reply, and I fear this the last I shall hear from them. I suspect they are using a Keygen
which takes all of 5 minutes to get the Activation Code, given that all the other entries were complete.
I have an uneasy suspicion that I shall have to bid goodbye to what is a considerable sum in $NZ.
D  17th of Apr, 2011 by    0 Votes
I purchased MS Visio 2003 download version. It loaded quickly, no issues. Billing came only once. Worked great. I personally will consider them again.
A  18th of Sep, 2011 by    0 Votes
Where is this company now? I purchased Office 201o Pro last year and now it is saying that it expires soon!!
A  21st of Jul, 2012 by    0 Votes
Purchased Rosetta Stone. I already have a copy bought from Rosetta in a box but its only level one. They don't do an upgrade deal and only supply in a box (which I don't want).
Downloaded OK but wouldn't install. Asked for help and got a link back to their "customer care" site. It almost never works - just sits there spinning a cursor forever. Just occasionally however it comes alive and I saw that I had a useless link which said to download again.
Since then, it hasn't come alive and I haven't been able to even get as far as logging on.
This is clearly a scam site. I've lost my money - don't lose yours.
A  12th of Jan, 2013 by    0 Votes
i checked this out with my nephew. it's a shame that this site can't be shut down, but USA can't do anything about it because it's actually based out of germany. the following is copied and pasted from http://network-tools.com. is from Ukraine(UA) in region Eastern Europe

TraceRoute from Network-Tools.com to [roihtzygpbbp.bundle-software.com]
Hop (ms) (ms) (ms) IP Address Host name
1 0 1 0 xe-5-3-0.edge3.dallas1.level3.net
2 133 124 124 vlan60.csw1.dallas1.level3.net
3 0 0 0 ae-63-63.ebr3.dallas1.level3.net
4 20 20 20 ae-7-7.ebr3.atlanta2.level3.net
5 33 33 33 ae-2-2.ebr1.washington1.level3.net
6 125 124 124 ae-61-61.csw1.washington1.level3.net
7 33 33 33 ae-62-62.ebr2.washington1.level3.net
8 114 114 113 ae-41-41.ebr2.paris1.level3.net
9 123 124 122 ae-46-46.ebr1.frankfurt1.level3.net
10 122 122 122 ae-91-91.csw4.frankfurt1.level3.net
11 121 121 121 ae-4-90.edge3.frankfurt1.level3.net
12 122 122 122 gw-retn.level3.net
13 161 161 195 ae0-8.rt.uar.hrk.ua.retn.net
14 162 162 162 gw-triolan.retn.net
15 164 162 161
16 164 163 163 -
Trace complete

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