Purchased this tv featured on ShopNBC of last year. Two-three days after receiving item picture went and then the sound. Called company and they insist that I pay to ship tv back. Sent me part that they think is problem and told me to call a tech in my area to fix it. I don't want to do that. I want another tv or my $1,499.88+149.99 Protection+89.99 ship&handling. They said they'll send me a refurbished tv after I provide my credit card # again to recharge a tv to send me and will restore credit upon receipt of broken tv. It is obvious that the tv I got is refurbished and I don't know what to do. Shame on such a reputable company for pushing used electronics.