Sheridan Labs / Equinox / Charged £4.95 and then £95 for two 'free' samples

1 United Kingdom Review updated:

I responded to an offer to receive two free skin care trial samples with no obligation to purchase anything else, this was advertised on my Yahoo 'home' page, so I thought it was safe. I was asked to provide credit card details which I understood to be for postage to cover delivery costs of these samples. I received one package from an address in West Lothian and saw an amount for £4.95 on my credit card collected the day before the package was sent, so thought that was it. The package contained a box with 'Equinox' day and night serum. The only paperwork with this package was a despatch note detailing the contents as '1 Equinox code eqdna30' there was nothing in or on the contents mentioning any price, or repeat order. When I requested the free samples on the internet there was no mention of any repeat orders. A few days ago another package arrived, this time sent from J.E.M Marketing in Cranleigh, Surrey, it was a duplicate of the 'Equinox' serums I had already received. The only paperwork this time is a returns note from 'Sheridan Labs' stating if you wish to return the item you need to detail your six-digit customer number on the left hand corner of your address label. Of course when I looked for this it isn't there, surprise, surprise. The bigger shock was today when I checked my credit card statement to find an amount of £95 had been taken by 'Ski Spark Equinox', presumably for this second delivery which is identical to the free sample. I am now trying to get my credit card company to help. DO NO TOUCH ANY OF THE COMPANIES DETAILED IN MY COMPLAINT ABOVE AS IT IS OBVIOUSLY SOME SORT OF SCAM.

May 8, 2014
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  • Pa
      9th of May, 2014

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