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Sharjah Electricity and Water Authority

Sharjah Electricity and Water Authority review: Improper Meter Reading and Random Bill Flactuations 10

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12:06 am EDT
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I have been living in a flat in Sharjah for more than four years and my bills were always paid promptly.

Last month I decided to relocate to Dubai, and when I visited Sewa to collect my deposit and close my account I was in a shock when they told me that my meter was not working and I was only being charged for seven months and authorities asked me to pay Dh180 for each month.

After complaining and talking to the seniors they accepted to charge me Dh130 as an estimate for each month. This is a one-bedroom flat with only two occupants who are out from morning until evening, and my monthly bill has always been above Dh400, even when I was out of country.

I find this is unfair because if the meter was not reading properly, how should I have known? I was not aware about it at all. An official at Sewa, who declined to be named, explained that it is the residents' responsibility to be aware that the amount they are charged is significantly lower than their consumption.

We are really disappointed by the response of the Sewa employee. As long as the customers do not tamper with the meter boxes they cannot be held responsible for its functioning. So if the meter has been recording wrong readings, etc. then it is Sewa's job to monitor it and take action.

How come the tenant is responsible to observe the fault in meter when he has no access to the meter room? It is responsibility of the building management and then Sewa to observe such defects, proactively attend such complaints and endeavour to replace faulty meters.

The attached photo is from Gulfnews: A Sharjah consumer’s gas bill, which is apparently overcharging, is placed next to the Sharjah Electricity and Water Authority meter. A Sewa official has said it is the responsibility of the tenants to ensure that the meters are working properly and alert the utility if they are not functioning well.

I hope the Government of Sharjah in the UAE takes the necessary Actions to this issues unless they are aware of what's happening and really just doesn't have care for other people.

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The complaint has been investigated and resolved to the customer’s satisfaction.

10 comments
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T
T
Tinatutu
, US
Sep 02, 2018 5:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear SEWA Team,

Greetings to you!

I am a tenant living in Robot Computer Building in MINA ROAD, AL SOUR FLAT NO 604. We have been living in this apartment for over 22 months and the monthly bills usually comes maximum 500 AED but for the past two months the bills has become very high, increased to 976 AED.

Kindly look into this please do the needful to rectify this issue.

Thanks.

S
S
Sheikh Muhammad Faisal
, AE
Jul 19, 2018 7:28 pm EDT

Dear Sewa Team
i am living in same flat since 6 years and consuming the same amount of electricity every month, bcoz of our building is chiller free ac so we dont receive aed 400-450 per month, but since 2 months our bills are coming a way too too high, i never paid that much bill ever, last june 3rd i paid and cleared whole amount of aed 1150, and than 29th june i was shocked to hear the news even i was not in uae that electricity has been cut off by sewa, i was so disappointed to hear that, bcoz only 22 days back i paid all amount than it is not possible to have a bill for only 22 days for aed 1150 again, i requested my brother to pay and i will comeback and check there might be some mistake in the bill or some error, it means in 23 days we paid them aed 2300, which was every month aed 400 or maximum 450 a month, so its really a very disappointed situation for us, we cant afford to pay that much bill, even i checked again my bill is again aed 800 after only 20 days of paying aed 1150...

i am requesting you to pls arrange some solution for it and arrange a team to check and find the issue... also i want u to send me the proof of meter readings since 3 months

my email id is faisalshk1976@gmail.com

Ii request you to pls do the needful at your earliest possible... Thanks
Sheikh Faisal

J
J
Jd Tropa
, US
Aug 08, 2017 5:44 am EDT

Were having difficulties when security cut the electricity having paid 2k as of now doing this its absurb for them to say that in summer we are using extra electricity like a/c and we are using 24/7 from the last year we moved in, and theres peak on electricity every month and were using same stuff everyday every month im confuse now plus this sewa cycle its like when u complain there you have to pay still, and by the way we are in Tiger building al mansour tower

R
R
Ram venkat
, AE
Jul 17, 2017 11:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

There is an error in the electricity meter in my flat I think. It is noted as 800 units for the last month electricity. It has never exceeded more than 400 units maximum for the past several years (You can check the records) and moreover I was not in the house for the 2 weeks last month. Hence, only my bill should be reduced from the previous month but it is more now. Last month the SEWA representative came and changed the meter and now only it is not working properly i think. They set up a faulty meter now i think. Please consider this complaint and check and revert asap. Thanks in advance. Regards, Ram, [protected]. My consumer No, is [protected]

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N
Noor Sarfaraz
, PK
Mar 25, 2016 10:50 am EDT

Dear Applicant,
With reference to add in www.trovit.com.pk & www.jobs4jobs.com.

We receive your CV and after analyzing your qualification.

HR DEPT selected you for the post of School Teacher (S.T) for one of the largest group of the region.
HR DEPT sending you an Employment Form and Salary Package details.
E-Form issues to that candidate who meet 75% of selection criteria.

If you are satisfied with the salary package of the company then you are requested to send the complete form.

You are requested to fill the E-Form with care and send it for further processing by email mention in the last page of the E-Form.

Only attach Scan color copy of National Identity Card with the E-Form and do not attach educational and experience documents with the E-Form. After processing of E-Form the documents will required..

After receiving and processing of your E-Form we send you a confirmation letter within 07 to 10 working days.

Job position is for Qatar, U.A.E and Pakistan Campuses.
Job Placement will be at your nearest Regional office.

Last date of sending this form is 26 March 2016.

We are an equal opportunity Employer.

Note: Incomplete form will not process.

Thanks
Regards,
HR DEPT
Raha International Schools

Monthly Salary Package Details

For U.A.E & Qatar

For U.A.E A.E.D 5350 - (Including Allowances)

For Doha Qatar Q.A.R 5250 - (Including Allowances)

For Pakistan

For School Administrator Rupees. 45500/- (Excluding Allowances)

For Academic Supervisor Rupees. 42500/- (Excluding Allowances)

For School Teacher Rupees. 40500/- (Excluding Allowances)
Facilities

Pick & Drop, Residence Facility (For Foreign Selected Candidates only), GP Fund, Group Insurance Two bonuses in a year.

The salaries are for the probationer period of 03 Months.

After Probationer period of 03 Months the basic salary increases to 25% .

Note: After final selection all the visa expenses and air tickets provided by the company for Qatar, U.A.E for selected candidate only.
Attachments area
Preview attachment Raha E-Form.doc
Word
Raha E-Form.doc

Syed Asad
10:41 PM (6 minutes ago)

to Noor
it is fake

read this complete

Sharjah Electricity and Water Authority — Improper Meter Reading and Random Bill Flactuations

Syed Asad
10:42 PM (5 minutes ago)

to Noor
marhun compains kayun han in te jam dis

Dear sewa manager,
i recieved fake job for pakistan offices of sharjah electric and water authority. fake owner demand the Rs.1700 pakistani for processing fee of application, fake owner gives his mobile and cnic number on website at www.trovit.com.pk or www.indeed.com.pk for transaction of amount of Rs.1700, and his mobile and cnic no.is(mob no.[protected] cnic no.[protected] ).plz take the strict action against this type of black sheep that misuses the company name.fake mail sender adress: hrd.sewa@gmail.com

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T
T
Tenant of Al nahdah
, US
Dec 08, 2015 1:22 am EST

Dear Sir,

I am a tenant of Tiger Building Al Nahdah (Al Yamrook - Grand Express Tiger) and we regret to inform you that the injustice is happening from Tiger management to tenants. When there is any cheque return/expiring of contract renewal they disconnecting water & electricity without informing the tenants. It makes us embarrass lot of families and my sister was pregnant and she got fainted in the house due to suffocation as there were no electricity. Due to this she lost the baby in the hospital. This is happening repeatedly and we complaint to SEWA but nothing happen still. Therefore we request you to take necessary action at least giving fine to them. Recently they disconnect SEWA in my friends house while their children were in the house but it was disgusting. How they can do this if the SEWA bill is cleared? Please answer to my query.

M
M
Mavra Rafi
, US
Oct 19, 2015 7:52 am EDT

I received a similar email. Something must be done about this.

R
R
rana usama
, PK
Oct 10, 2015 11:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sewa manager,
i recieved fake job for pakistan offices of sharjah electric and water authority. fake owner demand the Rs.1700 pakistani for processing fee of application, fake owner gives his mobile and cnic number on website at www.trovit.com.pk or www.indeed.com.pk for transaction of amount of Rs.1700, and his mobile and cnic no.is(mob no.[protected] cnic no.[protected] ).plz take the strict action against this type of black sheep that misuses the company name.fake mail sender adress: hrd.sewa@gmail.com

Sharjah Electricity & Water Authority (SEWA) Ltd
EMPLOYMENT FORM NO: EMP: [protected]

SEWA AN EQUAL OPPORTUNITY EMPLOYER

Please carefully read the Guidelines on the last page before filling this Form

FOR OFFICIAL USE ONLY
Application accepted/rejected/contingent

Reasoning
Date of Interview

Joining Date
Initials Date

POSITION APPLIED FOR

Job title Telecom Engineer
Department Electricity and water authority
Last Date: October 09, 2015

Have you any employer? youy ou at present employed?
Yes No NO
How much notice do you need to give to your current employer? No need
Would you accept a temporary position? Yes No no
Would you accept a part time position? Yes yes No

Have you worked for SEWA before? Yes No NO
When Where Employee No.
Reasons for leaving
SEWA LTD.

Referral source:
(Website/ Newspaper/ TV/ Radio/ College/ University
placement office/ Employee Referral/ Friend) Specify source
www.indeed.com.pk

PERSONAL DETAILS

PHOTOGRAPH

Place of birth
N.I.C No.
9
Religion Islam
Marital status Single Single Married Separated Widow

DETAILS OF DEPENDENTS (SPOUSE (S) & UNMARRIED CHILDREN OR PARENTS)
NAME RELATIONSHIP OCCUPATION DATE OF BIRTH

PRESENT ADDRESS

H.No. St. No. Town City/Village Tehsil_ District Post Code/Post Office Telephones (include full STD code)
Home Work Mobile, if you have one

Fax, if you have one E-mail, if you have one

May we contact you by e-mail - Yes / No yes

May we contact you at work - Yes / No no

PERMANENT ADDRESS (if different from above)

H.No. St. No. Town City/Village Tehsil_ District Post Code/Post Office Home Telephone (include full STD code)

NEXT OF KIN

Name

Relationship
Address (if different from above Home
Telephone (include full STD code) Work
Telephone (include full STD code)
Mobile phone (include full STD code)

NOMINATION FOR PAYMENT OF GRATUITY & FINAL DUES IN THE EVENT OF DEATH
Sr. # Name Relationship Address Phone No.

Do you have any caring responsibilities? (E.g. young children, dependent relatives) Yes No no
Have you ever been convicted of a crime? If yes, describe in full, including date and location of court records. A conviction will not necessarily disqualify you from employment and will be considered only if it relates reasonably to the job duties. Yes No no
Do you hold a valid driving License? Yes No no
Have you any relatives presently working with SEWA If yes, state name, designation and relationship and company where your relative works NO

What absences (in number of days) from work have you had in the last 2 years?
Sickness sickness Casual_ Annual Others

HEALTH DECLARATION

A health condition will not necessarily disqualify you from employment and will be considered only if it relates reasonably to the job duties.

o Do you suffer from any chronic disease or repetitive illness? Yes no Do you have any disability? Yes No no
o Have you had any major illness identified in least five years? Yes No no
If the answer to any of the above is YES, please provide as much details as possible.

EDUCATION

Certificate(s)/Diploma(s) Degree(s) Name of
Schools
/Colleges
City and
Country
Dates attended
Roll No/Reg No Month
&Year of
Award
From To

Matriculation / O-Levels / GCSE or equivalent

Intermediate / A-Levels or equivalent

Graduation

Post-Graduate / Professional

FUTURE PLANS

TRAINING SECTION

List any training you have received or courses which did not lead to a qualification but which you feel is relevant to the job you are applying for.
o PROFESSIONAL TRAINING

Description Conducted by
Organization
/Institution
City and
Country
Dates attended
Level attained
Date of
Award
From To

o OTHER TRAINING

Description Conducted by
Organization
/Institution
City and
Country
Dates attended
Level attained
Date of
Award
From To

EMPLOYMENT RECORD

Begin with your present or most recent employment. Include any periods of self-employment. If more than one position has been held with the same employer, list each position separately with most recent position first.

If you are fresh or have no experience then simply write N/A yet in given below columns.

Attach original or a certified copy of your most recent pay slip if available .Please be aware that information provided in this section will be confirmed with your present / most recent employer

Employer

Nature of Business

Address, phone, fax, email N/A
Manager’s / Supervisor’s name N/A
Position held
/Title/Designation N/A
Number of staff who directly report to you N/A

Brief description of duties, responsibilities and accomplishments N/A

Dates of employment From To From To From To
Starting salary package N/A
Ending salary package N/A
May we contact the employer? N/A

Reasons for wishing to leave or for having left N/A

Expected salary package
From SEWA LTD?

Future career aspirations To earn good skills

REFERENCES

Please provide details of three people who know you and your work to whom personal and professional reference can be made:

Present or most recent employer (Head of Department) Person you know in a professional
capacity outside your present or most recent place of employment

A relative or a person you know in a personal capacity
Title and Name
Position held
Full address
E-Mail
Telephone
Fax
Mobile
How long known

Processing Fee
You are requested to submit Rs.1700/- (Refundable for unselected candidate only) as processing fee in given below details of Director HR of and fill the Transaction ID, Code with date in given below space.
Why Company charging processing fee?
Processing fee is charge in terms of processing expenses of the verification such as CNIC Verification through NADRA (CNIC NO), Degree (By using Registration No / Roll NO) Verification and Miscellaneous etc... The processing fee is refundable for unselected candidate only.
How to deposit the fee?
For Easy Paisa
Just go to any nearest Easy Paisa Shop or Telenor Franchise and deposit the fee amount through CNIC Only and mention the Transaction ID, Easy Paisa Shop Name and Code in the given below column.
You can also deposit through Mobicash Service.
Note: The Mobile No is not used for communication and it is linked with Accounts Server.

Processing Fee Details:

For Easy Paisa

Mobile No: [protected] CNIC: [protected] 3

Transaction ID: _____________ Easy Paisa Shop Name: __________________ Code: __________

Only attach color scan copy of your Current National Identity Card (CNIC) with the E-Form.
Please do not send any certificates with your application.
These will be required at the time of interview, once an offer is made and accepted.

DECLARATION

I certify that the information provided by me in this form and all transcripts/documents submitted herewith or in connection with this application for employment is accurate and true, and may be subject to verification, I understand that falsification or concealment of any information, may disqualify my application and/or be ground for disciplinary action up to and including termination and /or legal action. Unless otherwise indicated, I agree and give my consent that any person, firm or organization listed herein is authorized to furnish SEWA with reference material concerning my character, past employment or any other information requested.

Signatures

(Applicant shall be deemed to have signed this Form and made the above Declaration if this
Form is submitted through email without signature of the applicant is accepted)

Date

GUIDELINES FOR FILLING THE FORM

If you have any problem completing this form please contact the HR Department at hrd.sewa@gmail.com.

You may also wish to submit a CV, but if you do please note that it would still be necessary to complete and submit this form in full.

You must provide all information requested in this form to avoid rejection of your application. Use additional sheet where necessary.
The form may be emailed to the given below Email Address.
Type or print scan in black or blue ink and in block capitals. Any information you provide is confidential.
The acceptance of this form does not in any way whatsoever assure eventual employment with SEWA LTD.

Please note that your application will not be acknowledged if the form is incomplete.

Only short listed candidates will be notified of the outcome of their applications; if you do not hear within two weeks of the closing date you should assume that your application has been unsuccessful on this occasion.

Disability:
A disability is a permanent physical, mental or sensory condition. The disability must be substantial
rather than slight, and permanent in that it is seldom fully corrected by medical replacement, therapy, or surgical means. This confidential information is solicited only to ensure compliance with our policy of providing equal opportunities to all prospective candidates. It should not be construed and will not be considered as a request.

Salary package:
Means gross salary before deduction of any taxes or contributions (e.g. pension, provident fund etc.) plus any other monetary and non-monetary perquisites and benefits (e.g. bonuses, provident fund, gratuity, medical insurance, life insurance, company maintained vehicle, LFA, paid leave, etc.)

This form may be:

• Emailed to hrd.sewa@gmail.com.

Country Head Office
PO Box No 5809 Khayaban-e-Iqbal, D.H.A Karachi 75500, Pakistan Fax: +92 (21) [protected]
Regional Offices: Lahore, Sukkur, Faisalabad, Multan, Islamabad, Peshawar

Group Head Quarters

Sharjah Electricity & Water Authority P.O. Box 1335 Al Khan Area, Govt Departments Complex, Fax: +[protected],

S
S
Syed Ali Javed
, US
Oct 06, 2015 1:40 pm EDT

Dear Concerned,

I received a fake job offer (E-mail posted below) with the name of Sharjah Electricity & Water (SEWA). This guy is asking me to transact an amount of Rs 1700/- on the following details through Easy Paisa.

Mobile No: [protected] CNIC: [protected] 3

The details are as provided in the form (attached). Kindly identify this guy and put him behind bars or at least block this account.

Best Regards.
mail sender: hrd.sewa@gmail.com
mail content:
Dear Applicant,
With reference to add in www.trovit.com.pk or www.indeed.com.pk.

We receive your CV and after analyzing your qualification.

HR DEPT selected you for the post of Telecom Engineer (T.E) for one of the largest group of the region.
HR DEPT sending you an Employment Form and Salary Package details.
E-Form issues to that candidate who meet 75% of selection criteria.

If you are satisfied with the salary package of the company then you are requested to send the complete form.

You are requested to fill the E-Form with care and send it for further processing by email mention in the last page of the E-Form.

Only attach Scan color copy of National Identity Card with the E-Form and do not attach educational and experience documents with the E-Form. After processing of E-Form the documents will required..

After receiving and processing of your E-Form we send you a confirmation letter within 07 to 10 working days.

Job position is for Saudi Arabia, U.A.E and Pakistan Offices.
Job Placement will be at your nearest Regional office.

Last date of sending this form is 07 October 2015.

We are an equal opportunity Employer.

Note: Incomplete form will not process.

Thanks
Regards,
HR DEPT
Sharjah Electricity & Water Authority (SEWA) Ltd

Monthly Salary Package Details

For U.A.E & Saudi Arabia

For U.A.E Q.A.R 5350 - (Including Allowances)

For Saudi Arabia S.A.R 5250 - (Including Allowances)

For Pakistan

For Management Trainee Rupees. 42500/- (Excluding Allowances)

For A M Finance Rupees. 45500/- (Excluding Allowances)

For Telecom Engineer Rupees. 48500/- (Excluding Allowances)
Facilities:

Pick & Drop, Residence Facility (For Foreign Selected Candidates only), GP Fund, Group Insurance Two bonuses in a year.

The salaries are for the probationer period of 03 Months.

After Probationer period of 03 Months the basic salary increases to 25% .

Note: After final selection all the visa expenses and air tickets provided by the company for Saudi Arabia, U.A.E for selected candidate only.

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A
A
Al K.
, DE
Sep 27, 2015 8:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I dont find the right words to describe such a dissapointing company. Sewa is my worst experience over all since I moved to the UAE. High, unreasonable, fluctuating and unreal bills and on top of this they charged all of a sudden 2800aed for meter maintenance or adjustment or whatever they wanna call it. Fact is that it is completely non sence to surprise people with such a weird statement. Pay or die!