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Serenata Flowers / flowers never delivered

1 United Kingdom Review updated:
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I ordered flowers and chocolates for my Mum for Mothers Day and she has still not received them, . I get notifications of failed delivery but not explaining why. They then tell me they're sending the flowers chauffeur driven and then another email saying failed delivery. This keeps going on and all I can do is keep sending emails to the help center. I can't call and speak to anyone so keep wondering is this a real company???? I am so angry and upset as my Mum never got her gift. Really don't think this is a legitimate company, beware!!!

Mar 14, 2018
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  • La
      16th of Apr, 2018
    0 Votes

    Similar here. Flowers should have arrived for mum's birthday last Sat, ordered the previous Monday. Nothing came. Told via MANY MANY emails to customer service that they were with the courier and they'd contact Yodel. This this morning had a despatch notice email from the 'general' part of the company. A WEEK after placing the order! I could have bought a bouquet and walked them to my mum in quicker time. So haven't even reached the courier yet!!!

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