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The good, the bad, and the ugly - discover what customers are saying about Secret Cash Card

Welcome to our customer reviews and complaints page for Secret Cash Card. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Secret Cash Card.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Secret Cash Card's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Secret Cash Card, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Secret Cash Card. Your feedback is an important part of our community and will help others make informed decisions.

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12:00 am EDT

Secret Cash Card Unauthorized charges!

I got a debit of 49.95 from my bank account and didn't even know what it was for. I researched it and found out it was the secret cash card. It happened when I was applying for a payday loan online. So I think that they were some how getting our information that way. I tried contacting them to no avail. I am a Katrina evacuee and I don't have money to throw away.

Beware!

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Mary Samuels
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Jun 01, 2007 12:00 am EDT

I got charged 49.95 without my knowledge that I authorized it. I guess an obvious scam since there is a web page devoted solely to refunds for unauthorized charges. It's amazing to me that they can do this, most people applying for short term loans obviously can't afford a 50. charge for something they don't even want. RIDICULOUS.

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Katheryn Carr
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Mar 14, 2007 12:00 am EDT

this secert cash card has rip me off 149.85 plus the bank charge me 140.00 over draft fee i an a senior on fix income so they took my money i could not but my med. or go to my dr. or get me enough of food for the month will you please see if you can help me thanks katheryn carr

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Judith
, US
Apr 20, 2011 7:19 pm EDT

This company SecretCashCard.com took $49.95 without my authorization. I did not authorized any money to be debit out of my account. When I tried to find a telephone number to get in contact with them, there were none to be found. My bank charged me $34.00 for Non Sufficient Funds.

I found that internet is flooded with complaints on this company. Some of them mention this website www.secretcashcardservice.com as a way to get the money back. I am now working on getting my money back through this service. It better work! How did they get my banking info in the first place?

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Steve Fischer
, US
Apr 20, 2011 7:16 pm EDT

I checked my account balance one day and found that this company "Secret Cash Card" had withdrew $49.95 from my checking account. I was online applying for a different type of service and "Secret Cash Card" made it seem like I applied for their service as well and deducted $49.95 from my bank account without my knowledge.

The charge caused a NSF fee in the amount of $35.00. I contacted them and their response was that it was authorized. I contacted "Secret Cash Card" and they said they will be sending my refund of $49.95 within the next days. But as for the bank charge they said it was my responsibility.

Something needs to be done about this scam company.

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Marylynne Jackson
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Mar 31, 2007 12:00 am EDT

You apply for a loan on line and when you trust these companies and summit all of your personal information they will either deny you or approve you but while you are waiting for a response other companies pop-up offering you better or equal deals with the intention of helping you or so you think all the time they are stealing you information to go into you checking account and charge you for a service that you didnt even ask for but since they have your information from the original application the sneak in and take 49.95 or what ever they say the fee is for the credit card or the secret cash what ever that is and you never see any benefit total ripe off I will close my account and any one else having this problem I suggest you close your account and start all over again and dont give out your personal information to these companies again because they think we are stupid and despert just need to pay more attention to how this world are full of scammers on the internet and in you face at least the ones in your face don't have all your personal information god bless and watch out for SECRET CASH!

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Robert C Clary
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Oct 14, 2007 12:00 am EDT

This outfit deducted $49.95 from my checking account without my authorization, and then they told me they would refund it by 8/10/07, and I have never received the refund. they have ignored my numerous attempts to contact them.

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12:00 am EST
Featured review
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In my surfing I have found I'm not the only one to fall for this, My story is different. These people have threatened me and my family with bodily harm. Saying quote unquote "I needed to watch my ###" These people call my employer and ask for me, when I answer the phone they hang up. This has been continuous since Thursday Feb.28. They call me approx...

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12:00 am EST

Secret Cash Card Unauthorized check withdrawals

I am pretty sure that this company got my name through a payday loan site. from what the recording says there was a little box somewhere that i didnt click no to so thus they took that as me saying yes.

None the less I look at my bank account one day and find that I had a check for $49.95 go through and then 2 $35.00 overdraft fees. I look at the online check picture and call my bank. They say I should make sure to check with the company first before bring up fraud charges.

So I go to the website, call the 1-800 number and that just tells me go back to the site and fill out a complaint or call this other number. So I call the other number and they say they are just an answering service for the company and that the company only operates online and then once again directs me back to the web site and tells me I should hear back from them in 24-72 hours. So I fill out a complaint and tell them I want my money back. I never receive a replay. So I call back and give them a piece of my mind. And they dont care and hang up.

So I read someone else's complaint and they said to go to the BBB website http://www.labbb.org. I go and I actually find the company. Theres another 1-800 number so i call it and get a nice rude its all your fault we dont care message. But on there BBB site it shows that most of the people that made complaints with the company got a full refund. So I have filled my complaint and am hoping to get my money back, and I suggest the same to you.

Another note, do not use payday loans! especially ones online! They are nothing but trouble! good luck.

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Angelena Pope
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May 30, 2008 5:04 pm EDT

Please tell me if you got your money back from your bank because the exact same thing happen to me

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company made out a fake electronic check for $49.95 and are sending me a "secret credit card". I got a copy of the check from my bank and it is definitely a good fraud, however you can't read the phone number to call them and yell and scream and etc . The bank is going to refund my money but still the hassle of having to get the whole thing...

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Secret Cash Card Fraudulently debited my bank account for a membership that I did not order!

I saw on my bank statement an electronic check payable to Secret Cash Card in the amount of $49.95. I never ordered anything from them. I was unable to read the phone number on the check copy that I printed, so I went to their web site. When I called that number I got a recorded message that said if you have any questions about your purchase go to their website to contact them, then the call is disconnected.

I contacted my bank who told me to file a Security of Loss form with them, which I am now doing. I also asked them for Secret Cash Card's phone number. The number they gave me wasn't the same as the one on the web site, but was close enough that they could call it a typo. Obviously they do not want anyone to be able to contact them. There is no address on their web site.

I filed my complaint with them online and will wait to see what happens.

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Jacob Veliz
,
Apr 14, 2007 6:34 am EDT

I was applying for a online payday loan thru Avenue Payday and somehow my information was retrieved by this so called Secret Cash Card. I first noticed a draft from my checking account in the amount of $49.95 and questioned it at the time with my bank. They supplied me with a 800 number to call for information on this business. I called and an automated system directed me to a website that had no business name just an option to contact by email, so I did. I received a response explaining that it was a one time membership fee for their services but it never explained what kind of services they offered. I requested for a cancellation and a refund of my money. No response. Two weeks later another draft for $49.95 was taken from my account to the same business. Outraged, I contacted my bank to set up a fraud case and stop payment on this company. We are working on getting my money back. It is only now that I realized that these online loan services are not as secure as they claim to be and that I should have been smart enough not to share my personal information online. This was definitely a learning experience. Please beware of this scam. God Bless!

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Shawnta Phillips
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Mar 18, 2007 2:29 pm EDT

I check my account and they have electronic debited $49..95 out of my account they don't have a phone number to speak to anyone representing the company to top it off I never receive my card but they still have my money and this have been about two months ago. So I stated should they get away with this no and it is really a shame that people operate off getting rich off others people money. I feel that I should be credited $49.95 plus my $35.00 fee charge from the bank. I feel if they would call instead of communicating through email you will get a better understanding on how they work as a company cause I'm the type of person who check her email once or twice a month. I operate solely through a telephone and most of my business is conducted by a cell phone or landline. I did go through their channel of receiving a refund and I have not yet to receive my money or the product and at this time I don't want the card I want my money BACK!

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Aaron R. Turchak
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Mar 07, 2007 4:22 am EST

I had checked out several services that offered a short term pay day loan" to help me through a seasonal shortage in income. I filled out an application for a loan of $500.00 and clicked on the submit button.

I was redirected to the Secret Cash Card, prepaid card service. I have no need for a prepaid credit card, as I have four current credit cards, in good standing. Although I attempted to sign off of this page, it provided no means of declining their offer. I did not fill out anything on this page, clearly because I did not want the service, and thought nothing more of the issue.

Two days later, I was notified that a check I had written for my vehicle loan had been returned due to NSF. Additionally, there was a $35.00 overdraft fee.

Secret Cash Card had deducted $49.95 from my bank account without authorization. They had clearly obtained my information from a generalized form that I had filled out while searching for a short term loan. I was not aware of their terms, or that they could take any action such as this.

Due to their fraudulent practices, this may cost me more than $100.00, between returned check fees to my bank, fees to the bank where i have my auto loan, not to mention the $50.00 they have scammed from me, which I may never see in return.

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Deana Cathey
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Mar 07, 2007 1:11 am EST

What the heck is secret cash card...I am in serious financial duress, and I cant even speak with someone at my bank today (sat) to get the money credited back. When I called the number for this company on the electronic check, it was an automated line, and was told to file a complaint via email 49.95 is a lot of cash to me right now...ANY SOLUTIONS

Sincerely, D Cathey

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Richard Morris
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Mar 05, 2007 12:44 pm EST

The same thing just happened to me on March 02, 2007. $49.95 was snatched out of my account without my permission. I emailed bizdev@secretcashcard.com and gave them a piece of my mind. If you're online trying to get a LOAN, what makes these people think that you have MONEY to get taken out of your account. I bank with Wachovia, and they were good in closing my old account and opening up a new one. hey even put the money back in my account. Oh, and that phone number that's listed is crap. They just refer you back to the website.

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Dale A Cox
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Mar 05, 2007 12:15 pm EST

I applied online for a payday loan and within a few days there was $49.95 withdrawn from my account. I called the number listed on the check drought and they referred me back to the internet site. I've left numerous emails with the company and have had no response. I don't know how to get my money back. I'm afraid I'll have to close the account because they have my info and I didn't authorize them before, what's to stop them from taking from my account again. Any info would be appreciated.

Thanks
Dale Cox

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Latoya Adams
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Mar 05, 2007 12:08 pm EST

They took 49.95 from my checking account on 02/23/2007 and I did not authorize it. When you call the number they gave the bank it is an answering machine that gives you another number and they tell you on that number all they is, is an answering service for the company and you have to go on line to fill out a complaint to get your money back that is the only way to handle that situation. There is no one live on the phone you can talk too about an unauthorized debt.

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Cheryl Smyth
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Mar 04, 2007 10:56 pm EST

They withdrew $49.95 from our account and they were unauthorized to do so. we contacted them for a refund which was sent but both checks bounced. the company claims that they didn't stop payment but we have the checks to prove it.

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Patty Olson
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Feb 28, 2007 12:46 pm EST

I have had the same happen. $49.95 taken from my checking account. I went to the bank and they are filing a fraud report and i called the Oregon department of justice and they told me to file a complaint with them. This is horrible. I have had to close my checking account and reopen a new one. Please file a complaint with your state attorney's office.

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Tamey Sechrist
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Feb 25, 2007 5:32 am EST

I am not sure if I gave the wrong website to file a complaint against this company at the better business bureau of their county. It is www.labbb.org.

Dont ask for a check back in the amount of your loss because I read on another complaint site that they did send someone back and check and it bounced.

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