Sanlam — funeral cover and the overall bad customer service
I have been trying to add beneficiaries on my funeral plan since last year however, till to date it has not been finalised as yet. Whenever I send emails nobody replies to my emails. I have sent previous correspondence complaining similar case, and nothing seems to have been done.
I send emails to check the status my case however nobody replies to my emails. If resolving matters like these its this difficult, I wonder how long will it takes whenever I'll have to claim.
It is important for your organization to be customer driven otherwise you'll loose your competitive advantage over your competitors who takes customer service more serious than you do.
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