SUBMIT A COMPLAINT

[Resolved] Safecartspyhunter

Bonjour,

Le 28/04/2017, vous avez prélevé sur mon compte 41.99€.
Ce logiciel a été installé pour seulement 3 mois puisque mon ordinateur a planté, en plus votre logiciel n'a servi a rien.
J'ai un nouvel ordinateur mais je n'ai forcément plus votre logiciel.
J'aimerai donc qu'on me rembourse mes 41.99€, le désabonnement avait été fait !
Envoyez-moi un chèque à Mr Etourneau Eric 200 chemin des cantaridies 34400 Lunel.
Merci.
Cordialement,
Mr Etourneau

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • SafeCart Customer Care's Response · Jun 01, 2017

    Hello,
    SafeCart, a leading ecommerce cart, provides a secure and easy-to-use payment method for consumers purchasing goods online. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. The Automatic Renewal Service keeps your software current with the latest program updates and enhancements. The service automatically charges the current renewal subscription fee (plus applicable taxes) to your account before your licence or service expires so that you do not experience a disruption. You may turn off the Automatic Renewal Service at any time by logging into your SafeCart account at https://support.safecart.com/new-loginby calling our Customer Care Team. Our Customer Care line [protected]) is open 7 days a week from 6am to 6pm PST.
    Warm regards,
    Jennifer
    SafeCart Customer Service

Et
Apr 29, 2017

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