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CB Home Safety and Security Safe Home Security 55 Sebethe Dr Ste 201, Cromwell, CT, 06416, US
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Safe Home Security
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Safe Home Security

55 Sebethe Dr Ste 201, Cromwell, CT, 06416, US
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11:10 am EDT
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Safe Home Security - contract practices

Avoid SHS at all costs. If you are involved with them now, beware of their ethics (or lack of them). This company appears to have a specialty in misleading or scamming people (especially seniors) into contracts then making it virtually impossible to get out of. They have no scruples about reporting negative information to credit agencies and damaging credit ratings then harassing people for payment. We are seniors who made the mistake in April 2011 of switching from ADT to Safe Home Security. Things were satisfactory until October of 2014. In October 2014 a service call was made to repair what was a communication problem between the equipment and SHS. We were given a paper to sign that we were told was an acknowledgement of the service. We were never told, either in setting up the service or when the paperwork was presented that the “fine print” included a contract extension of 5 years. This was totally misleading and deceptive. We would never have agreed to that length of commitment with nothing in return and no right of rescission. In May 2014 we requested cancellation of our service verbally and were told all we had to do was send them a written request for cancellation. A letter was written to SHS and mailed that day. In addition we had two follow up phone calls with SHS regarding our cancellation request. The last conversation was with Chris Heath, Customer Service. He was adamant that he explained to us on October 8, 2014 that we would be responsible for a five-year contract. He further asserted that he had taped the call, would forward an audio file of the recording to us by email and in the interim he would discuss the termination request with the company owner. No audio file or follow up response from Mr. Heath or any representative of SHS was ever received. Since then, we have blocked our credit card payments to SHS. We have continued to receive monthly invoices from SHS. In July and September 2015 we have sent two additional letters to SHS regarding our reasons for cancellation and stopping payment. Our attorney has also sent a letter (September 2) to SHS. SHS has not responded to any of our letters or our attorney's letter. In September 2015 we noted that SHS had sent negative information to Equifax. This resulted in a drop in our credit rating from Excellent to Fair. We subsequently researched reviews on the Internet for Safe Home Security. The number of negative reviews on multiple sites is astounding and enormous. In March of 2014, the Attorney General in CT resolved a 2007 lawsuit against Safe Home Security for alleged violations resulting from the company's automatic renewal provisions in its contracts with customers, its billing practices, its debt collection practices, and alleged violations of the Home Improvement Solicitations Act and Home Improvement Act. On March 21, 2014 the court entered a stipulated judgment against the company that imposed permanent injunctions and required a $100, 000 payment to the State. It appears that this has not affected their approach as SHS continues with the same practices. This is a terrible company to have worked with. It makes us ashamed we ever got together with them. Appropriate resolution would be the cancellation of our service as of May 1, 2015, cessation of billing and restoration of previously undamaged credit ratings. We wonder if that will ever happen.

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4:09 pm EST

Safe Home Security - Emergency service not available when needed

This is the second time I have had service problems with Safe Home Security and no one came out. This last situation was an emergency situation where the panel went completely dark, could not see anything and could not activate numbers or away or stay. I'm thinking the alarm was not activated. Once someone went in and out of door, alarm went out and we were unable to deactivate the alarm. Called Safe Home Security for Service Tech, told me they had no one to come out to service alarm. I had also called the day before which was New Year's Eve, Service Tech told me they would have someone call me the next day, I asked if office was open and the person said yes, I waited thinking someone would call not knowing there was a a real problem until someone actually opened the door around 5pm New Year's Day, having to get up to go to work at 4:00am

A Supervisor got on the phone, telling us to unplug the alarm, we kept telling him there was not a cord we could unplug and they insisted that there was and that he could not do anything for us. I informed him I would not get off the phone until this issues was resolved and he told me I was not cooperating.

Finally my son got on the phone and asked him if something could be done we could not go in and out of door with alarm going off, as I had informed him we had neighbors above me with a little kid three years old and that I had to leave for work at four am. He didn't seem to care cause there was nothing he could do.
He advised my son to unscrew several wires, which i do not have phone service, and as he was unscrewing the wires you could see fire popping. He also had me pulling out the battery trying to tell him what wires were leading to where and both of us sweating and my heart beating and both very nervous.
Finally got wires unscrewed and when I finally talked to someone, I refused to allow someone to come out because I', canceling service with Safe Home Security, they are now turning the situation back on me saying I'm refusing service. Yes, I am refusing service, who wouldn't?

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Martice Birmingham
, US
Jan 25, 2016 7:30 pm EST

While I was hospitalized in Tampa VA my caregiver called me from her cell phone to let me know all the AT&T lines were not working. My alarm system is connected to them through the phone lines of AT&T. On their end, my system should have dropped off the radar and went blank. As far as they knew the lines could have been cut maliciously, a break in, or my home burned down. Nothing happened. We received no calls on the cell phone, no police or fire were dispatched to investigate-nothing. It turns out AT&T had dug up the phone lines and they were off for 20 days. A new company representative came to my home because he said that GE had bought out SHS so I let him install a new system. So once again when they disconnected my SHS system that should have shown a problem at my house nothing happened. Now I have to begin the process to cancel my agreement with SHS.

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Alex K.
, US
Dec 14, 2011 8:35 pm EST

After completing my 5 year contract obligation to Safe Home Security and faxing a letter to them to stop the service, it automatically re-enrolled me.

I have been calling and threatening to add it to my credit.

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Molly83
Albany, US
Oct 06, 2011 3:42 pm EDT

I have been trying to get service and cancel my account. I sent a letter in August and emailed the company about six times. I tried to call and no one answered the phone. I met all the requirements for cancelling my contract but no one responds.

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The Csar
, US
May 23, 2009 10:27 pm EDT

Entered three year service agreement in 1999 with annual renewals after term. Equipment no longer works but they will not repair or replace it as required under contract. They now want over $300 to replace. In the meantime I have to pay a monthly bill on a system that is not working.

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Kimberly Goerke
,
Oct 31, 2008 11:05 am EDT

They automaticly renewed my contract sent me papers after auto renewal. Wrote them and emailed and faxed to cancel, they refuse to cancell. The equipment is terrible I have called for service and had no fix to volume problems.

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alarm.guy
Houston, US
May 26, 2009 11:56 am EDT

Alarm companies usually are not responsible for keeping YOUR alarm in working order unless you have signed up for an additional maintenance agreement.

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4:09 am EDT
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Safe Home Security - billing/collections/professional etics/contracts

SAFE HOME SECURITY has to be the absolute most unprofesssional, crooked, unethical corperation I've had dealings with. They sent me a copy of my contrat they altered (I kept both of my copies). They are charging me $10 more than the contracted amount. I ended up in their collection department, partially because of a mistake I made and partially because of more than one mistake the billing deptmartment made. Their collection dept is harder to get out of than catching up a credit card with a high interest rates and all the monthly fees you can imagine. I have paid monthly amounts, lump sums, as well as certified check paying the balance due plus two months ahead and I am still in theire collection dept. I am confident this is because their collection employees are commisioned. The employees speak to you with total dissrespect and you dare not try to complian, this I'm sure is the other reason I can not get out of the collection dept. You can not buy out of the contract at a discounted rate (as you can with AT&T and other corperations). I sent a letter a year in advance to be sure this contract will not renew and of course they do not have it on file. I was given bad email addresses ([protected]@safehomesecurityinc.com). I have received harassing phone calls on my cell phone and while at work. I have called at 6:45 to be told " we getting ready to leave, you'll have to call back tomorrow". I started that call, as I always start any call, with "Hi, how are you". The responce was "who are you". I have only one blemish on my credit report and it is from SAFE HOME SECURITY INC. I spoke with two representatives on two occasions in an attempt to follow the chain of command, they both said they would do a credit repair if I agreed to pay a certain amount. I paid that amount, the agreement changed and I could not get either person that made the aggreements on the phone again. This can't be legal! To the person making positive comments on the "Complaints Board", I'm guessing you are employeed or have some sort of inerest in SAFE HOME SECURITY INC. ... Your damage controle efforts should start with in your company!

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johnsok
Shaker Heights, US
Feb 25, 2014 2:43 pm EST

Not only are they crooked, you have to file a complaint with the BBB just to get a copy of a contract. My name was forged on it and I have to file an ID theft report.

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2:56 pm EDT
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Safe Home Security - hassale to cancel, they are rude and abusive

They are the worst company.
I have moved and wanted to cancel my monitoring. I called in. They said i have to speak to a sales manager about cancelling (?), but they are of course not available. They will call me back. They never did.
I called again in a couple of weeks and told them i needed to cancel. They said you can only cancel in writing by faxing a letter. So i faxed a letter the next day. A bill came a week later for past due. I even paid that bill just to be done with it and submitted the letter with the payment. a month later another bill came for 3 more months. Then i get a call from a cocky sales guy saying i wanted to cancel? I said i did cancel, he said there is no record of it. and that i was in a contract (this is now 8 years after i signed up), i said not that i never signed a contract but even if i did there is no such thing as a 8 year old contract. so he admitted they did not even have a contract for me. so i said i am hoping it is the end of it, his response was i will do my best (?). then i started to get more bills and past due notices. i called the collections lady Maria who would not give her last name, and admitted they had my cancellation letter from January 2011 ! I said this is done right? she said she would do her best (?) then i started to tell her very calmly to explain to her that i was a little unhappy with the process she said : i am not going to sit her and listen to you complain, have a nice day.
That about sums it up!

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Dreanurse
, US
Sep 19, 2015 12:25 pm EDT
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They won't let me cancel.

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Leonard Carothers
conroe, US
Jan 05, 2015 3:20 pm EST

Please add me to this list i have called and emailed to this company to close the account i tole a supervisor named Jamie my wife and i are both Disabled she is about to undergo a lung transplant, i am not able to afford the service anymore i cant buy her breathing medication because they keep taking 49.99 out of my bank account and he more or less just laughed and said i can't help you ! Thank You - Leonard Carothers 5335 W Forest rd Conroe Texas 77306 Home # [protected] -- cell # [protected] .

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Tischhauser
, US
Dec 28, 2011 4:05 pm EST
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We are currently representing a consumer in a lawsuit against SHS for allegations of harassment in its collections activities. If you feel you have information to contribute, please call us as [protected]

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5:40 pm EDT
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Safe Home Security - deceptive contract

This company has a deceptive contract that they enforce no matter the customer's circumstances. I let them know by phone 4 months before the end of our 36 mo. contract that I did not want to continue doing business with them. I wrote them a letter a month before the contract expired asking them to come and get their equipment and saying that we no longer wanted their services. When I called 4 months before the end of our contract to tell them my wishes, they did not remind me that I had to notify them in a letter 60 days before the end of the contract. My 30-day notice in writing was not honored and they re-upped me for another 36 months at $46.00 per month.

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$crewed without a ki$$
Gardner, US
Jan 16, 2010 10:36 am EST

They screwed me, too. They called me to tell me my contract was increasing by $1 a month - and I disagreed! I wanted to cancel, but they called me inside the 60 days to cancel, so they denied my cancellation letter, roping me into another 3 years of $43 every month that I can't afford anymore (I couldn't after the first year as I lost my job to outsourcing.) They stick to their contract, quoting it like scripture and saying there's nothing they can do about it. They are helpless and impotent of any alterations to their cement contracts. However, that didn't stop them from trying to increase my payments when their own contract prohibits it.

I just spoke to an attorney, but he wants $300 to do some research. The Atty General in CT is putting together a class action lawsuit against these criminals, but here in Mass, I think our Atty General is too busy with her political campaign to help anyone like me/us.

But the local attorney I spoke to said I missed the 60-day date. Buh bye.

So, I've canceled the new, just automatically renewed, three year contract TODAY! Three years in advance - seeing as they like to slink off and move their offices and not tell their victims (oops, 'customers') they moved!

But I won't stop there - word of mouth is the most trusted and damaging for businesses. Since they are forcing their services down my throat, I have to talk about these a$$holes for three more years. People I've already spoken to can't believe they can really get away with this, and now I know they can, so it is my duty to talk and talk and talk about them, what they do, their business practices, and do all that I can to prevent them from padding their accounts at the expense of the little people like myself.

I will be testing the system so often, they'll get real sick of me.

If you were just renewed, send your letter now to cancel in the three years, or five, or whatever they're $crewing you for. I not only did that, but plan on sending a cancellation letter at regular intervals. They're going to have a fat file of just cancellation letters from me. I'm wondering what their fraudulent excuses will be to not cancel me at that point.

They did say that if I filed for bankruptcy, then they would cancel (of course, I'd have to send in all my court documents, and probably a stool sample). Of course, I don't believe them. They lie.

They started off offering me discounts, and Stacy TOLD me their prices were steep! But, she and her supervisor are impotent, as there's nothing they can do.

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rgs80074
, US
Dec 02, 2009 6:48 pm EST

they did the same thing to me.

i informed them via the phone 12 months before my contract was up i wanted it canceled when the current contract ended.

they didn't tell me then and they never told me aftewards i had to cancel 60 days before the end of the contract or you better bet your ### i would have faxed them that letter the first day i could, hell i would have done it at the two year mark had they told me i needed too.

they are a complete rip off. their service sucks, their reps suck they care nothing for the customer but only their money.

i canceled my credit card and i am sure eventually i'll get something from them. they have my phone but i'll be telling them they can not call my cell phone and once they start i'll get a lawyer and sue them for harrassment.

they can send all the letters to me they want.

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