SUBMIT A COMPLAINT / green and black patchwork long sleeve dress

Not sure where they are, United Kingdom
Contact information:

Ordered a top after Facebook add. The top was supposed to be a US 16-18 (U.K. 18-20) but was a U.K. 10-12 and the quality was awful. I opened a ticket to establish how to return it. They requested I send photos to prove it's smaller than their chart size states which I did but was not able to attach the photos as I got an 'invalid file format error' from my iPhone. My photos also show the loose threads and poor quality of finish. After much too-ing and fro-ing they say they will not pay the shipping to return it and that as it will be too expensive for me to return it (to China I'm guessing) they will offer me a 20% refund. I am still battling that their T&C's state if the quality is poor they must pay the shipping - we'll see where that leads but I will never buy from a site like this again. They have also not provided me with an address where I can return the item in spite of numerous requests.

Jan 24, 2017

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