We bought a very expensive Pillow Top Mattress from Rooms To Go. We also purchased the maintenance agreement. We had the bed approximately one year when we called them because there was a problem with the mattress. They sent out a supposed technician who's report was that the bed had been abused. This was crazy! Approximately one year old and my son and his three year old step son slept in it. There was no abuse. But because the technician said there was the company would do nothing. Something is rotten here when a company sells a maintenance agreement then their employee determines it is our fault it went bad. This was a very expensive mattress supposedly warranted for 15 years. Nothing has mattered they stick to their guns. I am a former Law Enforcement Officer and Disabled Veteran and I think they are taking advantage of people. They are a big rip-off in my opinion!