SUBMIT A COMPLAINT

Rising S Bunkers - Nuclear Shelters / product and warranty

1 Texas, United States
Contact information:

Rising S Company - false advertising

and false warranty claims rising s company homepage:

1) "You get a lifetime structural warranty"

 Fact: Rising S verbally limits the structural warranty to the exterior of the shelter only, not the entire structure as posted on their website, even though they advertise that they design and fabricate every portion of their shelters.
 Webster definition of structural: the manner in which something is built. The definition does not differentiate between individual parts of the structure.

2) "All our bunkers and bomb shelters have bullet-resistant, fail safe, tamper proof doors"

Fact: Rising S doors are not waterproof or airtight and the rubber seals and security locks are the same as you can buy at Wal-mart or Home Depot and they can be breached just as easily as these locks can be breached. The doors are not fail safe or tamper proof because a portable cutting torch can cut the doors open and something as simple as water or air can breach the security of the doors.  There are no posted tests of the claim to bullet-resistance or bullet proof;  Webster

Dictionary definition of fail safe:
i) incorporating some feature for automatically counteracting the effect of an anticipated possible source of failure;
ii) having no chance of failure :infallibly problem-free
 Webster Dictionary definition of tamperproof:
i) designed so tampering cannot occur;

3) "We lead the industry in quality..." "The Rising S standard of quality is unmatched by any other bunker company on the market today." "... we've installed more bunkers and bomb shelters than any of our competitors..."
Fact: These claims are not substantiated with data.

4) "We oversee the entire project from design to delivery to installation."
These claims make the company responsible for any defect in design, delivery and installation, however, when confronted with defects in these areas, they point to written contradictions of these claims in their contracts and loosely interpret the words and their meanings, so that they make the customer responsible for these defects, not the company; For example: I was told that "maintenance" of the shelter was my responsibility and I am supposed to know to wipe moisture off the walls on a regular basis, however, the company does not provide a written guide, instruction manual, maintenance schedule or any information pertaining to this customer responsibility and guarantees against moisture, rust, mold and mildew;

5) Lifetime Warranty: "Because we build the highest
quality product on the market using superior
materials and craftsmanship, Rising S guarantees
everyone of our bomb shelters or bunkers for life.
Although its not likely; if your bomb shelter ever has
a defect due to our craftsmanship, we will send our
crew out immediately to fix the problem at no charge
to you."

a) Fact: Rising S states on their website that they
design, fabricate and install the doors, therefore,
any defect in it, is under structural warranty.

b) I contacted Rising S company Sunday morning,
October 8, 2017 via cell phone and told them the
shelter lid leaked rain water into the shelter and
rusted the outer door handle from the inside,
rusted the air filter system and there was rust and
peeling paint inside and outside of the shelter and
the water ruined personal belongings I had inside
the shelter. Their first response was that it was
"condensation" and they were not responsible. When I sent pictures proving it was not condensation, their second response was that it was my fault but they would send someone immediately to fix it. Five days later, nobody was there to fix anything, so I contacted them again; Their third response was that they were not sending anyone to fix anything and their contract excluded them from all liability, despite any warranty claims on their website.

c) At that point, I contacted an expert in steel
construction, underground pipe and underground
steel structures, who performed a professional
evaluation of my property and concluded that
Rising S installed the bunker two feet below
grade. Further, due to their selection of the site,
removal of topsoil and uneven spreading of the
excavated soil, it created a low area with a hill
sloping toward the shelter which collected rain
water that invaded the shelter.

d) The expert report, drawings, pictures and facts
confirm that the water and water damage is the
result of a defect in installation by Rising S
Company who claims to have more experience
installing shelters than their competitors which
gives them "... advanced understanding of geology,
excavation and the installation" and "... vast
knowledge on every aspect of the business."

e) Rising S Company's response to the Better Business Bureau after they refused to
honor their warranty, was that installation was correctly performed and the water
damage was caused by the customer spreading "gravel" over the shelter door. First
of all, there is no gravel in the area except for small amounts in the dirt that I
purchased and spread over the shelter area, but not over the door as clearly seen in
this picture.

Furthermore, the dirt was spread AFTER the water invaded the shelter and it was spread over the entire low area created during installation, not just around the shelter door. This was done after I was forced to clean the water damage myself and attempted to fix the low area before winter, so I would not be pumping out water from my shelter next spring when I checked on it again. Anyone can tell from the photo that it is dirt, not gravel, its not over the lid and it is fresh dirt that hasn't settled or grown grass or weeds yet as the areas surrounding it;

f) I gave Rising S a week to fix the problems before I was forced to do it myself. It should be noted that even after spreading more dirt around the low area that the shelter sits in, it is still below grade. The expert visually examined the property before and after dirt was spread around the shelter area. Two other persons assisted me in spreading the dirt and can testify that it was not there when the shelter was flooded but was spread afterwards in an attempt to prevent future flooding. That's a total of four eye-witnesses that saw the low area with water around the shelter before dirt was spread in an attempt to correct the defect in installation.

g) Additionally the next picture clearly shows the shelter lid with a crate on the ground next to it before dirt was spread. The crate is at least six inches from the ground as is the entire area around the shelter lid. It was so full of rainwater that we had to place crates around the ground and wear boots to get to the shelter. The water had collected in the low area dug out during installation and covered the lid causing the water to leak into the shelter. The water leaked thru both "tamperproof" doors. We left the crates and covered them with dirt creating an area higher than the driveway where rain water could collect in the driveway instead of the low area created by Rising S installation.

h) This does not correct the defect in installation because the excavated dirt was pushed to the north side of the shelter (to your right in the picture) creating a hill on which rain water is directed into the low area created by Rising S and which area is approximately 30 feet in diameter around the shelter lid. To correct the defect, the hill of excavated dirt would have to be leveled out to the same grade as the surrounding areas. Rising S acknowledges that they managed the excavated dirt and sent me an additional invoice for it, however, I was not notified in advance that he would be directing where the excavated dirt would be placed. The installer did not ask me if I wanted it placed anywhere, nor did he have my permission to do so.

Me and my youngest daughter witnessed the installation. We did not choose or witness the choice of the installation site. The installer chose the site and began digging before we arrived.

We traveled 1, 400 miles from Texas to Minnesota to choose the site and the installer chose the site and starting digging the same morning we arrived in Minnesota and just a few hours before we arrived at the installation site. He just didn't want to wait on us to choose the site. I had changed my mind and wanted to choose the site myself instead of the installer going by a drawing I gave him. I had only seen the land one time before and wasn't sure of the level of the ground, which Rising S claim that their installers have "vast knowledge" and "experience" in
geology in choosing installation sites. The excavated dirt was supposed to be spread evenly across the low area created by the installation, however, the installer pushed all of the excavated dirt to one side (north) of the shelter creating a sloping hill where rain water runs into the low area created by installation of the shelter and then sent me an invoice for spreading it evenly which he did not do.

RISING S WEBSITE PAGE: NBC AIR FILTRATION:

"What else we offer:"

"Lifetime warranty against everything. Even if a dog
chews it up, we will replace your unit."

Fact: A picture was sent of the rusted NBC air filtration system and Rising S refused to replace it, breaching their written warranty. A dog did not chew it up.

Rising S Company stated in writing that their "doors are weatherproof and not
water tight, she did not choose to have a water tight door in her list of options as she didn't need one because she is not in a flood prone area."

First of all, there was no list of options providedto me. Secondly, the options list displayed on their website does not have "water tight door" or "air tight door"listed as an option. So, these options are not available to the consumer. They
are custom build per individual request.

RISING S WEBSITE PAGE: FABRICATION:

"Every bunker we build has:...150 year exterior coating designed for saltwater submersion"

Webster Dictionary definition of "submersion" - to submerge; to put under water; to cover or overflow with water.

According to Rising S, their bunkers can be submerged or covered with water. Well, that's exactly what happened and it rusted on the outside and the inside of the shelter. A bunker cannot be submergible unless it has a water-tight door and they claim submergible for every bunker they build, not as an option. The shelter lid is part of the exterior.

This is a picture of the peeling paint and rust on the exterior of the shelter lid. It was not submerged in salt water, only rain water.

RISING S WEBSITE PAGE: SHIPPING CONTAINERS MAKE TERRIBLE SHELTERS-SHIPPING CONTAINERS NOT THE SAME - IT MAY BE SQUARE BUT ITS NO UNDERGROUND BUNKER-SHIPPING CONTAINERS MAKE TERRIBLE SHELTERS

"... every underground shelter that RSB builds is constructed with the highest standards of quality. Once fabrication is complete, the shelters are coated with a rubberized sealant (rated for 150 years) protecting the vessel from corrosion and water leaks. This allows the unit to"self regulate"the temperature inside the unit eliminating moisture and corrosion problems. that you will inevitably encounter with shipping containers."

Rising S is claiming that their exterior coating, besides lasting 150 years, eliminates moisture and corrosion inside the unit. Inside the unit, not only on the outside, but inside the unit. Completely eliminate it. So, if this is true, then why did my air filtration unit rust? And, why was I first told the water was condensation? And, why was I told that maintenance means wiping the moisture off the interior walls of the shelter? All these statements cannot be true. One is false. I'm going to take a wild guess and state that their 150 year coating does NOT eliminate moisture inside the shelter. This picture shows rust on the welded seams inside the shelter.

F: THIN AND POOR CONSTURCTION - Ideally, occupants need to be able to seal the unit off from moisture and potentially toxic air. Air filtration is only possible in units that are air-tight.

But, Rising S claims to filter air in their units, therefore they must be airtight, but wait, they're not airtight This is confusing and deceptive.

RISING S WEBSITE PAGE: CONCRETE SHELTERS CAN BE RISKY - DESIGN FLAWS IN CONCRETE SHELTERS:
"As temperatures fluctuate in the earth, the ground swells and contracts. This puts incredible force and added pressure on any buried structure. Because of concrete's rigid nature, the subsequent result of shifting earth is cracking." "... steel fabrication ensures your shelter is never affected by leaks, moisture, cracking or mold."
Remember, Rising S claims their shelters can withstand earthquakes, so a little shifting shouldn't create cracks, right? Wrong. These are cracks on the inside of the shelter walls that must have shifted. As for the moisture and mold. Take another look at the pictures before this one.

Wait, he's not done comparing concrete shelters to his steel shelters:

"Steel storm shelters are maintenance free and built to be much stronger than concrete shelters. Don't make the mistake of thinking concrete is the way to go for storm shelters."

Did I just see "maintenance free"? Yes, I did. Rising S claims there is no maintenance for steel storm shelters. No moisture on interior walls. No rust. No mold. They are just perfect. Except for my steel shelter and their contract that requires maintenance for steel shelters for all the things they guarantee will never happen.

Submitted this 18th day of October 2017.
/s/ Sandra Hale
Sandra Hale
2318 Autumn Springs Lane
Spring, Texas 77373
Phone: [protected]
[protected]@yahoo.com

Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters
Rising S Bunkers - Nuclear Shelters

Sa
May 04, 2018

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