Rescue Rooter / Ripoff of the Elderly
On Saturday, 11-21-08,
my mothers is 85 year old - widow,
Her house had a main drain blackage. The toilets and bathtub were backed up. Rescue Rooter was called to clear the blockage. The first estimate was $250, she wrote a check, Then the second estimate was $4667, she wrote a check, Then the third estimate was $11, 000, she voided the first two checks.
My sister finally called me about 5:30 pm. I came over to checkout what was going on. Talked to the plunbers, They told me the price of $11, 000. The plunbers said that thay ran a snake and cleared the blockage. Also, that almost all of the cast iron pipe under the house and main line down to the street needed to be replaced and that raw sewage was under the house.
I went to talk to my mother and told her that they were ripping her off. I worked in construction for about twenty years and have been taking care of her house for about 45 years. I went under the house and did not find raw sewage under the house. I did find one leak in one drain pipe. It took ten minutes to fix.
We called Rescue Rooter told them to come get their tools and cones. Stop the workorder. They showed up on Monday, picked up their tools and presented a bill for $2, 660. I asked what this was for ???, The plunber said labor and materials. I asked what materials??? He answered "the camera". On the bill the camera usage was listed as$250.
Lets do the math, ---Bill $2660 minus the camera cost $250 is $2410. If they worked an eight hour day that would be $301.25 an hour.
Who makes $301.25 an hour ???
Can you say Ripoff !!!
I have called the Police, Elder abuse and Ageing and Independent services they all agreed that this is considered Elder abuse.
I filed a complaint with the Better Business Bureau, California Department of Consumer Affairs and Elder abuse.
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