My dealings with them have been similar. I shipped my engine to be rebuilt along with full payment on the promise that it would take a few weeks at the most. A few weeks turned into almost 6 months with the same excuses everyone else has been getting. It's almost as if this Laura person has some sort of standard scripted email she sends out at the proper time interval.
I finally got fed up, started researching and found (to my utter dismay) that this has been going on for years. I asked to conceal my order, have my engine shipped and and my money be refunded. At first I was told that wasn't an option. That got quickly turned around when I filed criminal charges with my local PD, the Gary PD, and the Indiana State Attorney General's office. My engine arrived yesterday and I have been told a refund check will be issued "in approximately 15 business days". Why it takes 15 business days to get a casheiers check will forever remain a mystery I suppose but they have 3 law enforcement agencies breathing down their necks right now. Laura has a bit of an attitude as if I was making an unreasonable request but 6 months of excuses is more than a reasonable amount of time and from what I have rad about these people I did not want them doing the rebuild. Aside from the lame excuses, it appears they perform shoddy work - if/when they actually produce a finished product.
So I will now have to wait 10 morebusiness days but law enforcement has assured me after that they will go after them full force. These people know how to play the game. They know they can take people's money, not deliver what was agreed and worse case, they have to issue a refund. As for the rest who give up, well they are well ahead of the game.
If you are reading this and find yourself in a similar situation, don't keep letting them stall. File charges. Accept nothing less than a full refund and a return of your engine/core if you sent one. It's the only thing that's going to get you any results. Ryan, thanks so much for all, your help in this!
Laura, Dean, and Davd - if you are reading this you know I meant what I said I was going to do.