Reliance Home Comfort Water Heater / 20 year old water heater return

London, ON, Canada Review updated:

I decided to return the 20 year old watwer heater that I have been renting. Since the unit was well past it's expected life of 12 years, I felt it was an appropriate time to buy my own water heater. I obtained a return authorization # and follwing the return of the 20 year water heatrer to the Reliance depot I received a bioll in the mail for $111.00 for damage to the water heater. I called the customer service dept and and I asked them if this unit would be scrapped given the age. They confirmed it would be. Then I asked why I was being charged a damage fee in this circumstances. Basically their reply was - because we can! After 23 years of being a Reliance customer and paying over $3, 200 in rent for a $600 water heater - they kick my butt going out the door. Never again.

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  • Rm
      3rd of Apr, 2012

    I'm sorry to hear about this experience and wish to do my best to help. Please contact me at [protected] with contact details and I will ensure that we follow up. Thanks. RM

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