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Reliable Chevrolet / Deceptive Trade Practices/Switch and Bait?

1 Springfield, MO, United States
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Salesman offered van for sale Tuesday and would hold to look at Wednesday. To come and look at this vehicle we would have to travel 180 miles with a handicapped mother. Upon arriving Thursday we were informed that van was loaned out earlier that week but had a higher priced one to look at. Asked to look at one promised and stated they had to loan van for suv that was sold earlier that week and the suv was not ready for lady and she was upset with Reliable, why was suv not loaned out. Told loaned van would be in on Saturday and would be in at 3pm. When called at 3 that we could not get off work until just after 3 and would be there at 6-7pm, they commented that the van to be held had just been sold, but they had a little higher van for sale, but did not have it ready, but it would be ready by the time we got here. We arrived at 6:30pm. A salesperson went to get the key and returned stating that the other van had also been sold. The Used Truck Salesmanager, Kevin sent another sales person to explain because he was so busy. He stated he could not hold a vehicle when he had a sale in front of him, this is business. My sister commented they had lied 3 times to us and it should be called Un-Reliable Chevrolet. At end sales manager stated he wanted security to ensure we were off the lot. Who commited the wrong? Where is the consumers security to ensure a persons word is honored? We are out 7 hours of driving and over $100 dollars in fuel to look at a vehicle they stated would be available.

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