Reid Steel Truss / Bad company to deal with
I purchased 9 steel trusses from Reid Steel Truss and there are clips welded to the lower cord of each truss for braces that tie the trusses together. On 7 of the 9 trusses these clips align perfectly, but on 2 of them they are out of alignment so badly the braces can't be put in. I contacted Gary Reid and told him of the problem and he said he would send the clips I needed and he would pay someone to weld them on. I sent pics that clearly show the clips are not where they should be, and today he says we didn't put the trusses together correctly. My contractor went to their place of business, on the truck that picked them up, and was told how to put them together, and that there was only one way they could be put together and everything bolt up. Gary Reid refuses to admit they made a little mistake and to send the clips that might cost him $20-$30 (postage included) plus the welding bill. If you need steel trusses, Addison Steel Truss is just a few miles from Cullman and is probably a better company to deal with.