RegSoft.com / Delay in delivery internet purchase!
Regsoft.com, slow fulfillment, poor customer service i needed a sql pretty - printer and i needed one fast. I found sql pretty printer made by gudu software. I checked it out, and the product seemed to do what i needed to do, but the demo version was crippled and it would only convert 50 lines at a time (I've got thousands that need to be cleaned and analyzed) . So i ordered the registered version through regsoft.com and submitted payment info using paypal. Within a couple of minutes i got a email message from paypal indicating that payment had been made. But an registration info from regsoft. After waiting for about 40 minutes, i called regsoft and was on hold for another 15 minutes. When someone finally answered the phone, i was told that it could take up to four hours for the credit card info to be processed. I explained that the order was made through paypal and that i had already received notice that the charge had been processed. I said that all i needed was the registration key. The customer service individual indicated that the process was "automatic" and there was nothing that could be done to locate my registration key. Please note that nowhere on their site does it indicate that fulfillment can take up to four hours! Had i known, i'd certainly considered buying another product and may do just that and cancel this order if it doesn't show up shortly.