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Redbox / dvd damaged

Aberdeen, ID, United States

We rented Roots, an 8 he. Miniseries, that half way thru. Froze up and we we had to skip scenes and got scenes to start there was no sound!. We did not get to watch the movie and had so many frozen and volumeless moments thru out the B side, we are still wondering what happen. We kept the movie and extra day becaus did the length, but tonight has been nothing but disappointments and frustration. We will return the movie as soon as out temperatures rise out of the single digits, but feel it is unfair our DVD was damaged, and we did not get to watch the movie in its entirety as was our snow storm plans. It is aggravating as we were so in to the story and have been left with not what we paid for.

Mi
Jan 9, 2017

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