Redbox Automated Retail, LLC / systematic overcharges

Redbox calculates your rental time from the minute you reserve a movie, then bases a late return after 9 p.m. Due to how their system is set up, if you reserve a movie today at 11:59 p.m., they tell you to pick up the movie before 9 p.m. the following day. Then, despite picking it up before 9 p.m. as instructed, the movie is considered late at 9:01 p.m. that day. In short, you can reserve a movie through their app or website at 11:59 p.m. tonight, pick it up at 8 p.m. tomorrow, then return it at 9:01 p.m. and be charged as a 2 day rental. That's 48 hours charged in the space of 9 hours, despite only physically having the movie in your possession for one hour, all in accordance with the instructions that they e-mail you. Are they aware of this "glitch" ? Yes. Why do they do it? A million people overcharged is a million dollars. If half the people don't notice or complain, that's half a million in unearned revenue. For the half who do complain, they issue a "free rental" which is not really free since they pre-charged you for it without your consent or knowledge. It's a deliberate unlawful conversion for which they maintain false deniability and profit from on a grand scale. This is the type of thing that class action lawyers dream about.

Apr 10, 2016

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