SUBMIT A COMPLAINT

Reachlocal / online ppc campaign

57-67 High Street Edgware Middlesex HA8 7DD, London, England, Greater London, United Kingdom

It's about time Reachlocal changed their Tag Line - 'We Know Online Marketing" to "We have no clue about what Online Marketing Is'. The manner in which they set-up a Google Adword Pay Per Call campaign is itself doubtful as you never get to see the clicks on Google. They only give you their own interface in which you see impressions and calls. Amazingly, you can be charged for Zero Calls received on a particular day and the amount can be as much as £ 120/- . Our Company was shown the results of their campaigns that they had run for various other companies and we were committed a Call (enquiry) would remain around the £ 15/- mark or below. Our Call rate was hovering around £ 80 mark and when we brought it to their notice, then they somehow managed to 'optimise' the campaign and brought it down to £ 50/- mark. This is more than 3 times the committed price per call. We have escalated this issue to their Head in UK but all our mails and phone calls to them regarding our campaign have fallen on deaf ears. We have asked for a refund of £ 3600/- but they less bothered. This is a WARNING TO ALL. Reachlocal have no idea what Online Marketing is and you will only sink your money if you try to use their services. This is a SCAM as the company believes in thriving by making money while you lose yours. A very STRICT NO and an absolute thumbs down to Reachlocal.

Tr
Feb 28, 2014

Post your comment