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RBS Card / Misbehaviour of customer support executive

1 kolkata, India

ever since RBS has taken over ABN AMRO there has been a huge change in the attitude of the customer care executives.When ABN AMRO first handed over me my credit card it was taken only in one condition that they will provide me collection services since the nearest Bank Branch is around 2 hour drive from my house - a promise that ABN AMRO had sincerely kept for three years. When RBS took over, the situation changed like hell.In one month I had false collectors coming to my place and trying to collect the payment in cash. Then suddenly the the next month without ANY PRIOR INFORMATION, RBS stopped the collection service. Then started verbal abuse by the customer care executives - as if i will run away with their money. Even when i explained my situation and told them that since i had to travel for two hours and make a cash deposit in their branch (that is what they claimed to be the only mode of payment) and settled for a date by which i will make the payment, i received around 4 to 5 calls a day from a lady who called her "Kasish" and i ultimately had to complain to the customer service manager. I paid my dues on the mentioned date. This month just two days ago a person cal;led me about the payments and i told them i would be paying by today.Right from today morning there has been around 5 calls to my cellphone, my office number, my home landphone, using abusive languages from the same lady "kasish" . When i tried to complain to RBS-strangely their website is non-functional.Who gave the RBS customer service (typically that lady) the audacity to speak like that?I have been holding this card for more than three years and never had an issue as long it was ABN AMRO -but RBS customer support either does not know the meaning of the word "customer support" or they purposely hire people with such an abusive tongue who dont have any idea how to behave with people. I would be grateful if this matter is forwarded to the concerned authority who should know what their customer service executives have been doing in the name of customer service.

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