REPLY from Rainbow Appliance
We never stated we would not refund you. We stated allow 7 business days since that is the time period the shipping company has to find the package. If after those 7 days they dont find it then they will consider it lost and we can then reimburse you in full. After all, what if they find it tomorrow and deliver it to you yet we already refunded you. That would mean you get a full credit and a free appliance. We explained this to you at length over the phone. We give you our word that if they dont find it we will issue you a full credit on day 7, no questions asked.