Protect America Inc. (Round Rock, Texas) / Service is horrible
Our experience with this company has been horrible and I wish I would have found out they have over 700 unresolved complaints with the BBB Texas before I did business with them. Thinking that they were a large reputable company who sell GE alarms, I thought they were okay. I might ad they use high pressure sales pitches and before you know it, you've agreed to a contract.
Protect America misrepresented the product and has not offered a solution for ongoing system problems. System does not work properly in home, interferes with other equipment (telephones), contacts have glued backing which does not hold on windows, doors, etc. (several have fallen off). Their solution was to screw contacts to window, but I have vinyl windows, so that will not work.
The salesperson misquoted monitoring fee for package (for Silver package $29.95 monthly) and the next person I spoke with told me it was $34.95 mo.. When I said never mind, they got a supervisor to agree to a price adjustment on the equipment to offset monthly monitoring increase, but credit was never given. They still charged the full price for the equipment $168.90 and $34.95 monthly.
The original salesperson is no longer with the company and on several occasions, I called and several people took messages, but no one will ever call us back. They have just left us hanging with a system that is ineffective.
When I check on the BBB website, it basically says you are bound to the 36 month contract since you signed it. They don't care if the company is selling lousy products and I'm surprised that GE is not getting any repercussions. Hey, I think I will file a complaint with them too!
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