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Private Internet Access / Failure to approve refund

1 2885 Sanford Ave. SW, Suite 20138Granville, MI, United States
Contact information:

Avoid this VPN provider. When their tech staff is unable to establish service, a refund request is required AND within 7 days. If request is not requested in 7 days, a request is kicked to a second level for approval. Huh? Who does that? Why?

If it gets approve then the "stall dance" begins. Information is requested. Fair enough. The goes on for some time and when you are exasperated and demand the refund they say you do not qualify for some obscure reason.

There are other VPN service providers out there who have a better customer service approach and I suggest you utilize there services. Private Internet Access is owned by a company out of Great Britain named Media Trust which may explain the non-existent customer service standards.

May 30, 2013

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