Prime Time Shuttle / Poor customer service!
I called to cancel my reservation 5 1/2 hours before my scheduled pick up time because my flight had been changed by the airline. I was told by the representative that I talked to that it would be fine due to the circumstances and was given a cancellation confirmation number (even though they have a 6 hour cancellation policy). A few days later I noticed my credit card had been charged so I emailed the customer service department. After multiple back and forth emails with the manager I was told their cancellation policy was very strict and that I would not be refunded the fee. I understand this except that 1. I am not in control of the airline and couldn't have predicted their schedule change; and 2. I was told by the representative I spoke with that my reservation was canceled without issue and given a cancellation number (which was not honored by the manager I spoke with).