Prestige Portraits/Lifetouch / dissatisfied with picture
My son went to the Plano location for his senior picture. I ordered two photos and when they arrived, I noticed he was in the very far right of the photo. I called and told the lady that I felt this was very unprofessional. She had me hold while she called the photographer. She came back to the phone to inform me that the photographer was being "creative", and if I wasn't happy with the photo, the photographer would be happy to center my son at no cost and send me two more photos. I was happy when the new photos arrived - that is, until I opened the envelope to discover they were the exact same pose - nothing had changed. My step-daughter was looking at the photo recently and commented that they had chopped off the top of my son's hair. Recently, I received an online survey that I filled out, and following was an email from Prestige asking me to call to discuss this further. I just got off the phone with Susan who suggested that possibly they didn't know what I meant by "centered." (Are you kidding me?) She also stated that when they do the "creative" portraits, they do tend to cut off the tops of the heads. I can't believe these people stay in business!