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pool cover action broken pool tiles complaints delay tactic dysfunctional roll up station empty promises eyelets fix tiles general manager industrial roll up station official complaint operations manager remove cover replace cover resolution roll up station roll up station repair roll up station replacement site visitPool cover not installed as promise
On 30 November 2016 I paid a deposit of R7138.61 for a pool cover. I was promised more than once that it will be installed before they close for the holidays on 24 December 2016. I still haven't received my cover. It's almost impossible to get hold of any one via the telephone number [protected]) and after a certain Randal Van Wyk replied on a email 2 days ago (stating he will look into it), I still haven't heard of him...
Terrible Service, Lies & bad quality products
We installed a Energy Guard pool cover from Power Plastics in March 2010. Since we have bought it we have had problems with eyelets breaking, roll up station was never properly secured & empty promises. Eventually we asked for the roll up station to be replaced or repaired on 20/01/11. In April 2011 we still had no resolution.We were informed that Leroy Arendse who was assisting us was on honeymoon & that there was no job card or backup of our complaints (4 months later!). Carolyn Idas (Operations Manager) tried to assist us.Again empty promises! My wife wrote an official complaint on the 20/04/11 & Stephen Doyle (General Manager) entered the scene & also made promises. Its August & our torn cover, broken pool tiles & disfunctional roll up station is still lying at home. Mr Doyle promised after a site visit on 27/07/11 that I would receive confirmation that they would replace the cover, install an industrial roll up station & replace & fix all our tiles by the 28/07/11. After receiving nothing for 2 weeks I called Mr Doyle & asked if this was another delay tactic. I received the mail on the 04/08/11 promising the cover would be removed on 10/08/11. Suprise no phone call or action! Its the 16th August and almost exactly 8 months since we lodged our 1st complaint and still we have had no action.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is PowerPlastics Pool Covers legit?
PowerPlastics Pool Covers earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for PowerPlastics Pool Covers. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Powerplastics.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Powerplastics.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Powerplastics.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The powerplastics.co.za may offer a niche product or service that is only of interest to a smaller audience.
Overview of PowerPlastics Pool Covers complaint handling
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PowerPlastics Pool Covers contacts
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PowerPlastics Pool Covers phone numbers+27 21 703 5880+27 21 703 5880Click up if you have successfully reached PowerPlastics Pool Covers by calling +27 21 703 5880 phone number 0 0 users reported that they have successfully reached PowerPlastics Pool Covers by calling +27 21 703 5880 phone number Click down if you have UNsuccessfully reached PowerPlastics Pool Covers by calling +27 21 703 5880 phone number 0 0 users reported that they have UNsuccessfully reached PowerPlastics Pool Covers by calling +27 21 703 5880 phone numberCape Town+27 11 262 0373+27 11 262 0373Click up if you have successfully reached PowerPlastics Pool Covers by calling +27 11 262 0373 phone number 0 0 users reported that they have successfully reached PowerPlastics Pool Covers by calling +27 11 262 0373 phone number Click down if you have UNsuccessfully reached PowerPlastics Pool Covers by calling +27 11 262 0373 phone number 0 0 users reported that they have UNsuccessfully reached PowerPlastics Pool Covers by calling +27 11 262 0373 phone numberJohannesburg+27 11 234 5949+27 11 234 5949Click up if you have successfully reached PowerPlastics Pool Covers by calling +27 11 234 5949 phone number 0 0 users reported that they have successfully reached PowerPlastics Pool Covers by calling +27 11 234 5949 phone number Click down if you have UNsuccessfully reached PowerPlastics Pool Covers by calling +27 11 234 5949 phone number 0 0 users reported that they have UNsuccessfully reached PowerPlastics Pool Covers by calling +27 11 234 5949 phone numberJohannesburg
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PowerPlastics Pool Covers emailsinfo@powerplastics.co.za100%Confidence score: 100%Supportjoburg@powerplastics.co.za90%Confidence score: 90%covers@powerplastics.co.za81%Confidence score: 81%capetown@powerplastics.co.za79%Confidence score: 79%accounts@powerplastics.co.za78%Confidence score: 78%
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PowerPlastics Pool Covers address11 Harris Drive Ottery, Cape Town, 7808, South Africa
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I agree wholeheartedly. I paid R9000 deposit early January and a further R1200 in February based on actual measurement. The arrangement was that the cover would be installed mid February but have not heard a word and impossible to contact the Cape Town office as no one ever answers. Recent general email states that due to pressure of work load delivery time is now 2 weeks instead of 1. I have been waiting 6 weeks. Maybe one day!