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Pottery Barn / manhattan beach store employees

1 3200 N Sepulveda blvd D-6,, Manhattan Beach, CA, United States Review updated:

My wife went in for a return today 1/12/19, in the afternoon. Unlike other Pottery Barn locations, the staff at this location were rude and very snobby. They took longer than needed for her return and questioned her unnecessarily. Overall, she did not feel welcomed and they made her feel out of place. Seeing other similar complaints, something needs to be done and they need to take some cultural sensitivity courses. The customer service was very poor and my wife does not want to return to this store.

Jan 12, 2019
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  • Mr
      19th of Jan, 2019
    0 Votes

    What does cultural sensitivity have to do with anything? Did they accuse your wife of overly returning things? Is she part of a culture that does that as a stereotype? THAT is cultural insensitivity, nothing else.

    I'd be upset, too if I had to handle returns of chic furniture and whatnot when the customer has to purchase it to begin with. Make up ya minds!

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