In October of 2001 we purchased a timeshare thru Grupo Playa del Sol de C.V., in old town PV. I had visited PV yearly since '95 and viewed this as an opportunity to secure a regular winter get-a-way from beautiful but rainy Seattle.
Wendy, our sales person was very down home and charming. We were told that we were purchasing 2 weeks that could be used every year; or both weeks could be traded or banked (later we learned only 1 week could be used for these purposes) this was the 1st in what we later learned would be many lies.
We were assured that we would always be able to stay at the Resort in old town (since we've only been able to book 'our' time once, and have twice stayed by trading to get our own time?? or with friends who reserved as quests of the resort! Lie #2
We were assured that we would be able to book our time electronically and that if we needed to speak to someone we could always call and receive top notch customer service, lies #3 and #4. The 'resort' did not get electronic booking for 3 or 4 years after we purchased, and when we called we waited an average of 25-30 minutes to speak to the customer non-service rep.
I have worked in the home building/real estate business for 20 years and was confident that since Stewart Title (a company I was very familiar with in the States) was working with this group, it must be legit. A big mistake on my part.
In January 2004, we received a glossy new Playa del Sol Club booklet, at this time there was a whole new system of contacting the 'resort' and strangely enough an exact definition of what 'award' week was, and what 'primary' week was, essentially re-writing the terms --as we understood them-- of the contract.
I could go on and on! Able to pick ocean view room--you bet. Easy to trade--not even, if you 'bank' to Interval International thru them, they keep the good slots and re-sale retail at the 'resort' hotel. Unfortunately the biggest mistake I made was to pay off my 'investment' with home equity line. If not I would have walked away from any monies down.
If anyone gets anything going re legal action against this bunch of crooks let me know, and/or please contact me directly as I have some ideas on how we might 'network' with others who feel the same.
The saddest thing is we love PV and the 'resort' to bad they had to cheat and lie--they had a good product!
Take care, AND DON'T BUY AT PLAYA DEL SOL