Playasia
Reviews and Complaints

I was happy to see the Asia version of Final Fantasy Pixel Remastered is superior to the North American version as you not only get gold coins for the physical copy but also the inside inlay is not just warning and blank pages upon opening the case as with the Asia version you are greeted to the pixel version of the characters like the box to the Collectors Edition which was poorly made available from SquareEnix.com

I preordered a product that was only available in Europe, so they had it shipped from there to Asia and from there to the US. It took about 3 weeks for them to get in the product, but once it shipped, it was at my house in two days! They also answered a question from me within 24 hours, and they were very professional about it. I think they have turned themselves around very well, and if you're okay with the wait, I'd recommend ordering from them.

I always buy digital codes from them. I came here to look at the reviews and I was scared of how many bad reviews about them there are. In my case everything went well as always.

I bought some digital codes and I had some trouble getting the code because I changed my e-mail. Some kind of mishap happened in my order and I had to change e-mail and couldn't get my code.

Then I contacted customer service and they were super helpful. They responded quite fast and helped me fix the problems with my account.

I would really recommend them with no doubt.

I bought this game and it came in good condition. This was the Japanese version but advertised as having English options. It Didn't. Shortly after the receiving game this was changed to there would be an English patch. There never was (although other versions received this) they pointed out the game could only be returned if it remained sealed. Obviously I had to use it to find the issue.
UPDATE

I just received a response from play asia after leaving a bad review. They have offered me an Asian copy (that has the English option) which is brilliant. I'm raising this to 3as this a good response. I guess its going to take a while to ship but I will further amend this if the new copy arrives.

Edit #2. New asia copy (English options) free of charge. Im very happy. I ap pleased to say I was wrong about them.

I recently made a purchase on Playasia, the website where you can buy all kinds of cool gaming stuff. I was really excited to get my hands on a Nintendo Mini Classic. However, things did not go as expected.

After placing my order, I didn't receive any confirmation or shipping details. I was a bit worried about my purchase, but I decided to contact their customer service to see what was going on. Unfortunately, they claimed that they never received my payment and deleted my order. I was surprised since I had all the transaction IDs to prove that I indeed made the payment.

I was not going to let this slide. I opened a case on PayPal, hoping to get some resolution. To my surprise, Playasia did not respond to the case, leaving me with no option but to upgrade it to a demand. Even then, I did not get any response from them.

I must admit that I got frustrated and disappointed with what was happening. Luckily, I was fully refunded by PayPal after two weeks. I was relieved, but I couldn't let this go. I decided to warn other customers about what happened to me on Trustpilot. However, when I checked back later, my negative review was mysteriously removed. (What a strange coincidence)

In summary, my experience with Playasia was not great. They seem to have deleted my order and were playing dumb about not receiving my payment. Although I got my money back, it was a stressful and frustrating experience. I would advise anyone to be cautious when dealing with this website.

I have been a customer of Playasia for over two months now and have placed multiple orders for physical and digital products. However, my recent experience with them has been quite disappointing. Upon placing a new order, they requested to call me to verify some information. I informed them that my old phone number was no longer in use and provided my new number. But, to my dismay, they never answered the call and instead, cancelled my order within 3 minutes of the order being placed, leaving me frustrated and angry.

What's worse is that they not only cancelled my recent order, but they also seemed to have deleted all my old digital orders. As a loyal customer, I feel betrayed and cheated by these scammers. It's sad to see that they have zero regard for their clients and treat them with utter disrespect.

If you face any issues with Playasia, I would advise you to not waste your time writing to them, as I believe it's pointless. Instead, I suggest you do a chargeback to get your money back. It's really disheartening to see such dishonest service providers in the industry. In conclusion, I would not recommend Playasia to anyone and advise you to look for better alternatives.

Got my package from Playasia.com and it was supposed to be delivered to me in just a week after it was sent on the 15th of May. But oh boy, it didn't show up as it got stolen at a Singaporean outpost - darn it! Those devils registered the package as "sent" but I never actually got it myself. And when I asked my own country's postal service about its whereabouts, they just told me that it's still "in transit" - what a bummer!

To top it off, Playasia doesn't seem to be taking any responsibility for the whole situation. Barely any respect for consumers in my opinion, as they keep providing me with the same answer every time: "go ask your local post office about it". You know what? I did that. But still, the package never got here.

To sum it up - I don't recommend buying anything from Playasia.com. They don't seem to honor the consumers much and just keep pushing you to find your package yourself. Better look for another place to buy your stuff from, friends.

I ain't even gonna lie, Playasia was one of the most frustrating online shopping experiences I've ever had. I copped a game off their site on July 11th, 2022, and can you believe it's still not in my hands? Bruh, I've flooded their inbox with messages, asking where my game is, and all I get in response is some bull about how they already sent it out. Like, I get it, but where's my [censored] at tho? It's been over two whole months since we started this wild goose chase, and I'm dead-[censored] ready to give up.

I hit them up again last week, hooping and hollering about how I want my refund, and they still haven't gotten back to me yet. I don't know about you, but as a hardworking taxpayer, I'm not about to let $80 of my hard-earned cash go down the drain like that. It's just not gonna fly.

At the end of the day, I ain't saying you shouldn't mess with Playasia if you really feel like it, but you gotta be prepared for the long haul. In my humble opinion, it's probably best if you shop elsewhere. Maybe hit up eBay or something, I don't know. But one thing's for sure: I'm donezo with this dramatic site.

I was really excited to get my hands on River City Girls 2 and Signalis for my Nontendo Switch. I placed my first order before the new year and was disappointed when the games didn't arrive on time due to lack of stock. I decided to try again on January 19th and was delighted to see that both games were available. However, I was told that my order wouldn't be fulfilled until January 30th - a bit of a bummer but understandable.

I patiently waited for my games to arrive until I noticed that both games were available on the website, but I still hadn't received my order. I reached out to tech support to find out what was going on and was told to wait another two weeks until February 10th! This was frustrating for me, especially since I've spent over $3,000 on the site and am a Shogun member.

Despite my disappointment, I have to say that the tech support team was understanding and advised me to stay calm while they sorted out the situation. I appreciated their empathy, but it's still frustrating to know that both of the games I want are in stock on the website, yet I still have to wait another two weeks to receive my order.

Overall, while I still love shopping on Playasia and appreciate their selection of games, I wish that they could improve their communication and fulfillment processes so that situations like mine don't happen as often.

My experience with Playasia was pretty disappointing. I was pretty excited to get my hands on a product I ordered, but it turned out to be faulty and completely useless. When I reached out to Playasia regarding the issue, they offered me a voucher for a measly $5 after I paid a total of $52 for the item. I was highly dissatisfied with this and asked for a refund, but they insisted I had to send the faulty item back to Hong Kong at my own expense.

I opened up a case through Paypal to resolve the issue because I wasn’t getting anywhere with Playasia. After several emails back and forth, they finally gave me access to their FedEx account and I sent the item back. However, their customer service only offer me a refund of $17, which was a total joke.

Eventually, I decided to escalate the case through Paypal since Playasia wasn’t willing to offer me a satisfactory resolution. I am grateful that I used Paypal as they eventually awarded me a full refund. The whole ordeal took over a month, with countless emails and messages exchanged between me and Playasia. It wasn’t a very pleasant experience at all, to be frank.

All in all, I would not recommend buying from Playasia. Their customer service was unhelpful throughout the whole process, and I had to rely on Paypal to protect my rights as a consumer. Additionally, their refusal to own up to their mistake and offer a proper refund was extremely disappointing.

So, let's talk about Play-Asia.com, mate. I used to have a great experience with these guys in the past, but lately, I gotta say my feelings are not so hot about 'em. You see, I got a game recently from these blokes, and the disc was all, like... floating around loose in the package. Now, I don't know about you, but I don't like my games to be treated like some yoyo, you know? So, I sent the game back to them, hoping for a replacement or a refund, no big deal.

But, boy, was I bummed when I didn't hear anything back from 'em. I mean, I waited a whole week, and they still weren't doing anything about it. It's like they don't care about their customers, or even know how to do their job right. I mean, come on, what happened to professionalism? What happened to pride in one's work? What happened to common decency?

To be honest, I ain't too chuffed about this whole thing. I mean, Play-Asia.com might have been good in the past, but from where I'm standing, they're not up to snuff anymore. If you're thinking about buying something from 'em, I'd be careful and keep your fingers crossed. 'Cause who knows what might happen? Maybe you'll get lucky, or maybe you'll end up like me, waiting and wondering when your stuff's gonna show up.

Playasia is not a good company. They have products that are supposedly in stock on their website, but when you make an order, it takes months for them to actually start preparing the order. And if you try to cancel the order, they completely ignore your request and instead just give you a generic response about how they are trying to fulfill the order as soon as possible. It's like they just want to steal your money and never fulfill their end of the deal.

If you want to avoid this headache, I suggest using Amazon instead. Amazon is way better than Playasia in every aspect. They actually care about their customers and listen to their needs. So, save yourself the trouble and avoid Playasia at all costs.

Had a real bad experience ordering with Playasia. I ordered four or five big-ticket items, and they shipped them all out to the wrong address! Can you believe that? I mean, talk about carelessness. And then, to make matters worse, their website is just terrible. Every time I tried to update my email address, it wouldn't work. It kept reverting back to some old email address I don't even use anymore. And when I tried to validate my email address, it just wouldn't work. Not with any email address, mind you. Not even the current one I wanted to use!

So, I logged into my account to see what was going on, and I found messages where they were basically trying to blame ME for not getting my items. Can you believe that? They made a mistake and they tried to pin it on me. And on top of all that, they had the nerve to charge me for return shipping! I mean, really? How can they do that when it was THEIR mistake in the first place?

I'm really upset about this whole situation. I don't usually write negative reviews, but I had to this time. Playasia's incompetence and disorganization have really put me off doing business with them ever again. I mean, they took my money and didn't deliver what I ordered. That's just not right. I've never been so angry with a company in my whole life.

This here website, Playasia, ain't exactly the epitome of good ol' quality. In fact, their customer support is straight up garbage. It's like talking to ten different people and not one of 'em knows what they're talking about.

You're askin' 'em for help and all they're givin' ya is the exact same thing over and over again. It's like they have a script or somethin', ya know what I mean? Makes you wanna just give up and head to a physical store to get your fix.

I've had two experiences with 'em and both times, they messed up. Two times! All they had to do was take my payment, send me a message, and that's it. Easy peasy. But no, they had to go and forget the first time. Took 'em four whole days to remember my order and I'm just sittin' here thinking, "the heck am I waiting for?"

Second time around they tried to blame some other department for charging me four times the original amount (we're talkin' $200 here, folks) and took a whole month to return my money. I had to go through this thing called a charge back just to get my cash back. What in the world?

Honestly, the way they operate is just downright embarrassing. I wouldn't recommend 'em to my worst enemy. Save yourself the headache and get your stuff somewhere else. Trust me on this one.

It's been over a month and I have NOT received the game that I ordered but I have ALREADY BEEN CHARGED for the game. The game supposedly shipped on 12/19/08. Contacted play-asia in early Jan and was told to wait a few more days for the game to arrive. I still did not receive the game by 1/12/09 so I contacted play-asia, asking for detailed shipping info. They were not able to provide me any info and they gave me the run around (e.g. asking to verify the zip code of my address, etc). After reading other reviews on ResellerRatings.com (and this website) where other customers were CHARGED for their order but DID NOT RECEIVE their order (refer to posting from "grapixs" on 3/4/08 3:17 PM, "dougmoen" on 12/3/08 11:45 PM), I immediately contacted my credit card company to fight this charge. Do NOT EVER buy from play-asia.com! It's a SCAM!

I ordered the game Cars (Disney, Pixar) and one other game from Play-Asia for my son's XBox 360. They sent one game region free but they sent Cars for the East Asia region, even though I am in the middle east which uses the Europe region consoles. I complained to them and they said I would have to pay the postage costs plus a restocking fee plus they would cancel the coupon reduction used. In short they themselves admitted, "it will not be economical for you to return the game".