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Pioneer Military Lending / False Advertising

1 United States Review updated:

This company claims to be all about helping soldiers. Not. I was being medically discharged from the army after 19 years service and trying to get my financial affairs in order. After six attempts to contact Pioneer Lending by both phone and email, someone called me and told me that a loan specialist would call and could help me make alternate payment arrangements. The next day, a rude, ignorant female bill collector called from Pioneer and threatened to destroy my credit if I couldn't pay as agreed ($240 a month for six years on a $4000 loan). They didn't care that I was disabled and that my only income would be a small disability pension. This awful company continues to lure soldiers into taking out loans that have exorbitant interest rates and then refusing to help them when they run into problems. They should be barred from making loans to military personnel.

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Comments

  • Ac
      5th of Mar, 2009
    0 Votes

    I agree 100%. Im an E-6 in the Army ive been taking out loans from pioneer since Feb2005. I payed of three I never been late. I went threw some hard times in Nov08. I called to see if they can work with me they said no pay your bill. I started recieving harrasing phone calls and emails i even got threatned that i was going to get sued and my income tax this year was going to be withheld. I was also told i was a sorry human being for not paying my bill. as wellas comments saying you owe me money and you better pay. I already made a complaint with the BBB in Kansas and sent a email showing proof of there threatning letters to there head office no response that was 4 days ago. In my oppinion they should be offered the luxury of working with service members

  • Re
      23rd of Apr, 2009
    0 Votes

    I agree 100%. Pioneer Military Loan Company representatives are the rudest I have ever dealt with. A extremely rude man called me left threatening, insulting messages on my voicemail. When I contacted him...he began screaming, yelling and even resorting to commenting about my children.

    When I questioned his Customer Service skills...he stated you don't get customer service when you are late. When I tried to discuss some issues with him...he simply said "have you made a payment" and continue to ask the same question. He would not answer any of my questions or address any of my concerns. I then asked to speak to his supervisor...he refused to do so. Well I hung up called someone else, she was rude as well, but she did transfer me to the supervisor...Well then I understood why the representatives were rude. The "Climate" at that office was t be rude. I can't wait to pay this loan off and would not recommend doing busy with Pioneer Military Loans.

  • Ll
      11th of May, 2009
    0 Votes

    I also agree, my husband is an E5 in the Army and we took out a loan for $2, 000 and what we didn't realize is that the interest rate is about 40%! We are now paying over $800 in just INTEREST rates. We got a few emails about 2 months ago that we had not been paying our bills even though we set up automatic payments and I knew it was impossible that we missed a payment. They were very rude when I called until I told them I had proof that the loan had been paid. We will never go through them again.

  • Tr
      12th of Nov, 2009
    -3 Votes

    So let me get this straight. You all didn't have the money to pay your bills, so you found a business that was willing to "help" you out during your hardship. Now that it is time to repay them you feel that it is not neccesary to repay them in a timely manner. A timely manner that you had agreed on when you walked into their business of your own free will. You might need to expound on the whole luring process. Did they offer the pot at the end of the rainbow? Maybe they told you that they will you loan you the money to purchase a cash tree. It sounds like you all were looking for Pioneer Hand-outs and ended up at Pioneer Loans.

  • So
      13th of Jan, 2018
    0 Votes

    @Truth101 I bought insurance on my LOAN in case anything happened to me I didnt want my family to be effected. I borrowed to get furniture for my home and figured it wouldnt matter as I was reenlisting in 6 months so whats the harm. I could just pay it off then. But as luck would have it I was injured in Afghanistan. Then medically boarded for the Army. They extended my active duty status and kept me ineligible for reenlistment at the same time during the 1 year boarding process. Finally after the 1 year I was given 70 percent medical retirement and had to give up my home. So all savings I had went to moving me and my family. I got a travel allotment that paid a portion but not all as I had to make trips from Georgia to Oklahoma. With a broken lower back I had to hire MOVERS that the army doesnt cover. Then a deposit on a new home and everything else to get started. Between physical inability to work a decent job and severe PTSD limiting me I couldn't afford my payments. I called and sent in for the insurance claim but it didn't happen. Instead after calling, the next month Pioneer hired a lawyer to sue me for the LOAN. Now my credit is hurting, my family and friends can see my public case of indebtedness and I have to get a lawyer somehow. I matched all the criteria I had purchased the insurance for in the first place but it didnt matter. They just said since I was unable to make the payment I had forfeited my rights to anything within the LOAN basically. I hate this company now. They have ruined such a huge part of my life, even when I did all I could to be certain nothing could ever happen. I cant stand the idea that others will use them and go through this. I hope to hell someone fixes this. As for your poor understanding of peoples lives, you can go to hell too [censor]. TRUTH 102 feel free to come visit in Oklahoma and we can discuss your trolling [censor] in person you [censor] [censor].

  • Tr
      30th of Dec, 2009
    -7 Votes

    I am looking into getting a 10, 000 dollar loan from them to purchase a car. As far as the last commenter said I do understand that I am walking into Pioneer Loans, and not Pioneer Hand-outs. I am recieving about $5K in the next ten days or so for travel pay, and dity move pay, etc. and another $7, 500 in Feb. for the next installment of my bonus. Does anyone know what the interest rate will be if i plan on having this loan completely paid off in the next 6 months?

  • Mi
      5th of Feb, 2010
    0 Votes

    They are the worse. My son got a loan from them and has been attempting to pay it off. It is like hitting a moving target. You give them the payoff amount that they state on their website only to find it didn't pay it all off after all. For a two year loan he has paid back 2 + times the laon amount to date. Each time he pays it off they come back and say there is still an amount left to pay. Tried to get a statement with all interest, penalties, payments and balances over the life of this loan. To no avail. I wrote my Congressman to try and get these people to do the right thing. Suggest you do the same.

  • Tr
      5th of Mar, 2010
    0 Votes

    Sounds like Truth101 is a Pioneer employee. Sounds exactly like them actually. I had a case similar to the original post. I just got out of the military (was forced out on a parenthood discharge after 10 years by the way) and am 70% disabled. My pay was reduced to a small $1500 a month and, if I go along with the law of disability and receiving such benefits, I am extremely limited on what I can do for work. I even took out insurance on my loan for such a case. Low and behold, I "just don't want to pay my bills when someone was generous enough to loan me money" because I am taking them up on the insurance "offer" (which I paid for) that is obviously just there for show. Truth101, people don't take out loans because their lives are easy and preying on young financially ignorant kids or single parents and then yelling at them or cussing them out when things get rough is not an honorable business. If it helps you sleep at night, that's ok...keep saying that, but it's still wrong. They have denied every request (10 of them IN writing) for publications or manuals on the handling of loan cases pending insurance. I was told one thing by a nice gentleman trying to help (well nicer than everyone else) and something different by and extremely rude woman who can't speak proper english and blames me for not being able to understand her. So now that I ask for it to be cleared up in plain, legible english, I am being ignored and treated even worse. Call those people generous if you will but it's far from it.

  • Ke
      8th of Mar, 2010
    0 Votes

    I'm an E-4 in the Marines, and I've yet to have a problem with Pioneer. I made some bad decisions as a young Devil Dog, and have been using Pioneer since 2005. Sure, they have outragous interest rates, but all it takes is WILL POWER.

    How i view it:

    If your looking at pioneer, you must have credit problems. The interest rate is the price you pay for getting the money you need. Pioneer didn't cause your credit problems.

    You start an allotment and forget about it. If you miss a payment, man up and pay it back... YOU signed for the loan. Pioneer didnt force you to do anything.

    I've had 3, and successfully paid all 3, early, never missing a payment.

    Everyone is just butthurt that THEY messed up and a Company called them out on it.

    I think irresponsible Military members shouldnt be helped if they will turn around and throw it in their face.

  • As
      8th of Mar, 2010
    -3 Votes

    i have a pioneer loan, i have 147.00 coming out every month, is it true that i will never be able to pay it off because they will keep adding too it?

  • Pm
      30th of Mar, 2010
    0 Votes

    Lol, Kevster is DEFINITELY a company employee. And if you're not, you need to learn that there is a difference between "manning up" and "getting screwed". I will man up. I will not be screwed.

    We are looking at a loan and just had the craziest twilight ride ever. The principal amount ended up being $600 more than the amount financed. We called customer service before accepting because we had no clue where this new figure came from. After AN HOUR on the phone (I will spare you the tortorous details of trying to get our point across, i.e. what was this new figure?) we finally got the answer that that was the amount we are being insured for. So ok, we have a little more insurance than the amount financed, that's fine. We go through with the online application and when the final contract prints off it says that there is a PREPAID FINANCE CHARGE, A LOAN ORIGINATION FEE of $608.19. THAT was the extra $600 that no one, including customer "service" and their alleged loan officer could not account for! This was nowhere near the "full disclosure" that their customer "service" agents had insited they had. We called back to ask about this "loan origination fee" and guess what? Aside from being rude about it, customer "service" swore up and down that they have no such fee! Didn't matter that it was printed off and I was looking at it with my own eyes.

    This whole fiasco was them getting $600 extra, over and above the 20% interest, while insisting what we were seeing with our own eyes (an extra undisclosed until we had accepted amount of $600 tacked on) was not possible! Seriously?! Is this a real bank? It totally prompted me to research a little further and see if this Pioneer Services is reputable. Thank God for Prepaid Legal, I'm calling my attorney in the morning.

  • Pa
      1st of Apr, 2010
    +1 Votes

    To follow up on the above experience, we called back in the next morning and finally reached a customer service agent who knew what she was talking about. Woohoo, one out of four! It was indeed a loan origination fee of 10% (9.98). Yikes. They had a survey of how likely we are to recommend them, 1-10, they got a 1. We are paying off asap and will hopefully have built our credit enough with this loan so that we never to have to use such a predatory institution again.

  • Da
      31st of Oct, 2010
    +1 Votes

    I agree with all these posts as far as predatorial approaches in luring inocent and insecure people into making them think that you'll get your money and you'll be fine after that. If you are military, than I would be a 110% sure that it was plunged into your head as soon as you got to your new unit or duty station, that every business that has military in it is somewhat a rip-off. There are ligitimate businesses and programs out there that really help military personnel, good ups for them, but most are ligitimately conducting business. And any kind of business looks to get a profit. Here's three things to think about:

    1. If you can't manage your finances well enough to avoid applying for loans (besides its borrowing money to pay for money you already borrowed), then you set yourself up not PIONEER MILITARY LENDING. Their just trying to make a business and they've been around for quite a few years now.

    2. Ain't no complaining about paying bills when your in the military, especially if you have some kind of security clearance. Think about it--you can't pay your bills--you loose your security clearance--you loose your job or reclass to do something you don't want to do.

    3. If you signed it, YOUR AN IDIOT!!! I'm sure if your in the military then I'll assume you can read and if you can read you can read the interest rate and the hidden fees on your contractual aggreement you're about to be bind in with Pioneer Military Lending.

    Here are a couple of tips:
    The more the interest rate...the more you'll pay.

    The less your monthly payments, the more you'll pay and the longer you'll be paying it.

    If it doesn't look right, don't sign...you might get a better offer at "cash advance" or something like that.

    If you signed the contract and took the money??...then your screwed anyways by Pioneer..don't screw yourself by being late on your payments...it only gets harder..because Pioneer is RIGHT!!!

    Bottomline is if you need the money...sign the contract..pay it off asap..then drive on and don't put yourself in that position again. But complaining about their service and not paying your bills will get you no where. Good luck on your future financial decisions.

  • Mi
      15th of Nov, 2010
    0 Votes

    I've experienced the same thing. Harassment is their way of doing business, which isn't illegal... or is it?

    § 806. of the Fair Debt Collection Practices Act. Harassment or abuse

    A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:
    (1) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or prop- erty of any person.
    (2) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader.
    (3) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or to persons meeting the requirements of sec- tion 603(f) or 604(3)1 of this Act.
    (4) The advertisement for sale of any debt to coerce pay- ment of the debt.
    (5) Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.
    (6) Except as provided in section 804, the placement of telephone calls without meaningful disclosure of the caller’s identity.


    If anyone hears of a class-action lawsuit against this company for harassment, please let me know! I'm all in!

  • Ny
      13th of Jan, 2011
    +3 Votes

    HORRIBLE company. They are the rudest people I have ever dealt with. They harrass and threaten even before the payment is due. My brother was having open heart surgery and they were calling everybody in my family telling them there is a family emergency and if I do not contact them (and they never said who or what they were calling for) something bad was going to happen. They told my 80 year old mother that something had happen to my husband and that I needed to contact them immediately. They use ASG collections and call your neighbors, friends, family over and over even if the payment is not due. DO NOT USE PIONEER MILITARY LOANS FOR ANY REASON!!!

  • Ma
      8th of Feb, 2011
    0 Votes

    I have just paid off the balance of my loan on 4 Feb 2011 and as of today 8 Feb 2011 I am still recieving emails saying that if I dont pay my payment my account is in danger of being reported to the credit bureau. This lender needs to get their facts stright. Oh and as always when they are wrong and know they are wrong they dont appologize for it, they blame it on their computers.

  • Ju
      18th of Feb, 2011
    +1 Votes

    Seems like a clear and concise description of a predatory lender. All concerned should report to the FTC and your local congress rep. Also refer to your states individual statue of limitations regarding debt collection practices. Federal and state laws offer penalties civil and criminal for corporations and there officers who violate the fair debt collections act. Just as well as financial obligations contractual and verbal are upheld by states individual statutes federal law ultimately and fairly defines the rights of consumers.

  • So
      20th of Feb, 2011
    0 Votes

    I had a problem with that company...I was on deployment and somebody in my command used my personal information to take out a loan. When I confronted pioneer about the fraud they told me I was lieing and I just don't want to pay any money. Told them to send me papers proving that I took a loan out and they would not explaining to me that I a m iresponsible which pissed me off. I have reported this fraud to the credit bureau and repeatly sent request to have them take that crap of my credit report. Also sent a bank statement of there allege deposit into my account. This all happen 2 and a half years ago. Got a call last week from a disrecspectful employee yelling and threathening me...told them over and over I reapeatly ssent them proof and asked them to prove to me I got the loan which they said to me quot sir u took that loan out u need to understand that. I only deal with usaa and navy federal. I guess I need to higher a atorny to deal with this crap. They r very rude.

  • Kt
      28th of Mar, 2011
    0 Votes

    My husband & I don't have the best credit at all, but Pioneer helped us out when we needed to see family members on a last minute notice. We have had 3 loans w/them plus refinance twice successfully & paid them off & currently have 1 newly opened loan with them & we never had a problem with our loans being paid for. I mean it's really hard to mess up your dfas allotment. We did however have double payments being taken out to payoff our account early & that was where the problem lies at. We had our 1st. Pioneer Loan in the Summer of 2007 & desperately needed money to accomodate my husband with supplies for him to take to Afghanistan because everyone knows in the military that the gov't. doesn't provide all the essentials that our military needs. My husband being an E-7 career infantry man we made sure we bought supplies for him that he could benefit from during his time in Sangin Aghanistan. With using half of our pay to purchase needed items we knew we couldn't apply for another loan due to us already financing our previous loan. Thank goodness for family providing us w/the much needed funds during his time off to deploy in March. Well 3 months later after my husband left I wanted to check up on our loan account online & noticed that we were eligible to refinance our loan again, but knew I just wanted to pay this off. Later that morning I received a phone call from Pioneer Military loans stating to me that the bank they bank with First Citizens bank of Kentucky had over $5, 000.00 in an account & if I wanted the funds they would wire the funds to me with my proof of P.O.A. copy of military I.D. back & front & bank acct. # & name of my financial institution. The entire time that my husband and I thought we were paying off our loan in double payments we weren't. When I spoke with an employee from The First Citizen's Bank of Kentucky she told me that was one of the biggest problems that they faced with customers from Pioneer & Armed Forces military loans. The system has a flaw in it not allowing to take out more than 1 payment even if you had input 2 or more payments for your loan. That $5, 000.00 was something my husband and I could've benefited at the time before he left to Afghanistan & made our time less stressful. Now we always have money doubling all the time & we just leave it at The First Citizen's bank & only take it out when we need emergency money for ourselves. If anyone out there who had input in their dfas allotment for double or more payments CALL The First Citizen's bank of Kentucky & speak to a rep. to see if you have money put away in an account there. You will be surprised juast as we were & can use the money to just pay off your current loan with Pioneer or use the money for things you might need at the time. Good luck everyone!

  • Cr
      19th of Apr, 2011
    0 Votes

    Ok, so I have been dealing with Pioneer since 2005 and I myself have never had an issue. My payments always come out on allotment so I never miss a payment, and they have always been more than helpful when i called about anything. I paid off 2 loans through them and recently got another, I called they pulled up my account and said that there would be no problem helping me considering my strong payment history. Yes their interest rates are high, but they helped me when no one else would and for that I am thankful and pay as I signed the conract to pay...and No I am not a pioneer employee...8 years Army here anf pioneer also helped rebuild my credit.

  • Na
      5th of May, 2011
    0 Votes

    Welll to all the people on this forum, I started a Facebook Page to eliminate this threat. People on here can say that they did not have trouble with them. Well the answer is you need look at your finances, i bet you pioneer is taking money from you and you dont know that. Heres the Facebook page http://www.facebook.com/home.php#!/pages/Pioneer-Military-Loans/158780557518412 YOu might have to copy and paste...Lets get 1, 000 supporters before this year is over!!! I will be posting valuable information about situations you can a rise by when over coming this military loan scam. They will fall and people will know... Thanks and HOORah

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