Cancellation & Return Policy
You may cancel a shipment by speaking with a Customer Service Representative ("CSR"), anytime before it ships, at 866-204-7139. Please note that a shipment usually ships within 24 hours to 48 hours after placement of an order.
You may return a product within thirty (30) days of receiving the product, on condition that you follow the proper steps set forth below.
PLEASE FOLLOW THESE STEPS TO RETURN YOUR ORDER:
If you decide to cancel a trial offer, you must follow the following steps in sequential order:
First, you must contact our Customer Care Center to obtain a Return Merchandise Authorization Number ("RMA") and arrange a return. Our Customer Care Center can be contacted via telephone at 866-204-7139.
Second, you must clearly and legibly print the following shipping address on the outside of the shipping box containing the product you are returning:
Internet Order LLC
2811 Southampton Rd
Philadelphia, PA 19154
Attention: Customer Care Center
RMA No. ___________________
Third, you must clearly and legibly print your RMA on the outside of the shipping box, below the address, as indicated above.
Fourth, you must ship the package within ten (10) days of receiving the RMA.
Timeliness and Shipping Method
Be sure to ship the package in a timely fashion. Your RMA will expire ten (10) days after it is provided to you. After the ten (10) day period, your package may be refused by our warehouse and installment payments may resume.
We suggest that you use a reputable shipper who can supply a tracking number. Otherwise, you may be liable for the entire cost of the course if it is lost in transit.
IMPORTANT NOTICE AS TO REFUNDS
Unless you specifically request otherwise, all refunds will be credited to the same credit card or bankcard used to initially charge the product. Please be aware that it may take up to thirty (30) days for a refund to post to your account.
If you receive another charge, or if your refund is not credited to your account within thirty (30) days for any reason, please contact our returns department directly at 877-790-7602. This will allow us to provide you with proper and expedient service.
Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange it within 30 days after shipment of your order. However, you will need to first obtain an RMA number by calling us at 866-204-7139. Your replacement will be shipped to you once you call us and obtain an RMA number. You will not have to wait until we receive your defective product. We reserve the right to bill you for the reshipment if your order is not received within 10 days of issuing an RMA number.
Per our cancellation and return policy, items returned without an RMA, or more than ten (10) days after the RMA was issued, may be refused by our warehouse. In certain circumstances, our warehouse may elect to accept the return past the ten (10) day period for a 25% restocking fee. Orders that are returned after the 30-day trial period is over will be subject to a 25% restocking fee. Returns that are not in re-saleable condition will be refused.