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www.pictureframes.com
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1.0 9 Reviews

Picture Frames Complaints Summary

0 Resolved
9 Unresolved
Our verdict: Engaging with Picture Frames at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Picture Frames reviews & complaints 9

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Newest Picture Frames reviews & complaints

ComplaintsBoard
K
5:26 pm EST

Picture Frames Picture frame

I ordered a Blue Frame with 2 color backing for the hefty price of $154.00.

After waiting for 3 weeks, it arrived today. What I have received is a white frame with a single white backing. Tried to call, their message indicates that they do not answer their phone. Emailed them no response. Tried to chat, no one is there to chat with. I am out of $154.00 and these guys screw people left and right.

Please do not order from this site. There is a reason they have such horrible rating across every rating site I have looked at.

Desired outcome: To return the frame for a refund.

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ComplaintsBoard
C
9:01 am EST

Picture Frames Frame order

On November 25, I placed an order for a custom frame. On that date, I received an order confirmation and my credit card was charged. I have emailed their customer care center twice and received no response. Their customer call center number is disabled due to "high volume." Despite this, I receive emails and ads on my facebook feed offering free delivery by Christmas. I have no choice but to dispute this charge with my credit card.

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ComplaintsBoard
L
11:17 am EDT

Picture Frames Custom picture framing

I ordered frames from pictureframes.com six weeks ago and the order said frames would be sent in 5-7 business days. I’ve never received them or gotten any information about them. My emails to customer care go unanswered and phoning them gets an answer machine saying call back later because they are busy. This is horrible customer service. I want to cancel and get a refund but there’s no way to do it.

Desired outcome: I want the frames sent or refund.

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Is Picture Frames legit?

Our verdict: Complaints Board's thorough examination reveals Picture Frames as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Picture Frames stands out for its commitment to quality and security. Clients considering Picture Frames should delve into its customer service record to gauge compatibility with their expectations.

Picture Frames earns 91% level of Trustworthiness

Perfect Trust Endorsement: Picture Frames achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Picture Frames. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for pictureframes.com can be seen as a positive aspect for Picture Frames as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Picture Frames's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Pictureframes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Picture Frames have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Picture Frames and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Picture Frames has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Picture Frames protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from Picture Frames that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
ComplaintsBoard
A
3:36 pm EDT

Picture Frames Service

This business turned into a scam.

I ordered the frame on September 9th, it got received and should be delivered in 3-5 business days. order is still in 'received' status. I called multiple times and got a bot telling me that all stuff is on some training... I sent an email to customer service and got a bot response that they will answer in 3- 5 business days... a week later no response. Calling again, and received the same results.

I also have an order sitting there in 'received' status from 3/22/2022 and not being fulfilled.

I used this site for years and the way they treat customers now is unacceptable.

Desired outcome: I want to cancel my order and receive a full refund.

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ComplaintsBoard
E
2:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Picture Frames Picture frames.com

Bought 2 frames corners did not match, gaps in all the back corners of the frames. Light showing through on both frames at front of corners and they tried to hide the mistakes with putty including a chip on the back of one frame. have filed with PayPal a complaint resolution center and they have not responded to them either. Cannot get them on the phone, they do not respond to emails. Orderd on Ausust 17th 2022, did not get them till September 12 2022 and complained I wanted to return them on the same day and get my money back.

I have been buying from them for years and have never had a problem before this.

Desired outcome: payment in full for my frames I purchased.

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ComplaintsBoard
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5:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Picture Frames horrible customer service/deceptive sales practices

PictureFrames.com engages in bait and switch. They lead you to believe you are framing a photograph that you upload, but just send the frame instead. When I advised them of their error they DENIED it was their fault despite how clearly they were in the wrong and when they FINALLY decided to issue a refund they INSISTED on charging me for the return postage. They have terrible customer service. I was hung up on in the middle of my complaint and was forced to call again. Don't use them, there are plenty of other sites that perform the same function with good customer service. Avoid this company like the plague.

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ComplaintsBoard
D
8:00 am EDT

Picture Frames Seller delivered wrong frames

I bought 5 picture frames from the website www.pictureframes.com. It was the worst experience, ‘coz these jerks provided wrong frames, which I returned back and paid for the return delivery on my own. After that the seller vanished somewhere and I haven’t heard from them afterwards. Total scam, so please leave comments if you have the same situation as mine. I need help.

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D Lawe
, US
Sep 21, 2022 3:39 pm EDT

I purchased two frames from pictureframes.com and they sent me the wrong size. I have tried calling and emailing them and they do not respond. I paid $135 for these frames and the ones they sent are useless to me and not even close to the size I ordered.

ComplaintsBoard
S
2:02 am EST

Picture Frames The seller refused to take the wrong sizes of the frames back

I bought two photo frames from the website www.pictureframes.com. It was total scam, ‘coz they delivered wrong sizes. I contacted the rep and asked if they could change them, but the rep told to pay for the return postage on my own. It was large sum and I haven’t returned the frames. But I was really disappointed in the services. Not recommended company. The worst company ever, so avoid these ### and post comments about your experience with them.

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DeziNe0
Ithaca, US
Apr 27, 2015 12:50 pm EDT

I spent $360 to have an illustration mounted with their online service. Somehow, they managed to frame it off-centered. I spoke with Derek their customer service and he asked me to send him a photo of the problem and I did immediately. I called them a few more times and also contacted them several times via emails. They gave me this "we will get back to you" routine and never responded. However, I have been getting a daily advertising from them. It is clear that they care so much about the money customers give them but not the services they provide in return. I am very disappointed by their unfortunate craftsmanship and a criminal level of customer service. I used them because of great reviews here and elsewhere. Now I suspect that all these reviews are "paid" reviews. I am willing to pay premium for a professional service but their service is not worth a penny.

ComplaintsBoard
U
1:59 pm EDT

Picture Frames Damaged frames

I ordered 2 canvas frames from the website www.pictureframes.com, but the quality and services of this company were really bad. I got frames in bad condition and the seller refused to take them back or change. He told me that it was only my fault. But I opened the package and noticed that the frame cracked in several places. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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Doris Clark
, US
Nov 07, 2022 3:13 pm EST

I ordered the Luxe Gold Canvas Floater frame for a painting 12 x 24. The frame is fine, but the opening size for the canvas is 11 x 23. I have emailed numerous times, their phone is shut off. This is not a good sign of customer service and so I am very upset.

My order # [protected]

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Finlandm
, US
Aug 15, 2013 10:35 am EDT

When I used to do weddings, I would print out most of the photos myself and get them framed locally to sell to clients. The problem was the time and effort to get this done was just too much for me. I hired pictureframes.com and they did awful job.

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