PetSmart / scam and fraud!
On Sat March 22 2008, I took my 2 lb Male Tea Cup Yorkie there to be groomed for Easter, To be honest he was a little matted on his head thanks to my 3 yr old trying to put pony tails in (but not bad at all).
I asked them to give him a bath and clip him in a standard yorkie cut he is a puppy and I want to show him off. No problem they said any thing else ie nails, teeth ect. I responded no thank you I can do that all myself.
I return at 7pm sharp to pick up my baby and was told please go to front and tell them ur dogs name and pay our pc in the grooming salon in down, and please return with ur receipt. Well I do as told and the girl says ur total is $76.00 I said sweetie are u sure u put in the right dogs name, yes ma'am she says.
I then ask to see why it was $76.00 well They painted HIS nails pink filed hi nails, brushed his teeth and charged my $30.00 for the single mat on his head. I at this point still have not seen my dog yet, I ask for the manager and was told he is gone the asst is here tho, but he cant help you the Manger has too, but if you want ur dog you gotta pay the $76.00 or you can leave him here until tomorrow but we will charge you $24.00 to board him over night. So like any good momma I pay the dang money walk to the salon receipt in hand and ask for my baby O MY GOD is all I can say the has a snoz cut on this face a fuzz ball on top of his head and not one single hair on his body is clipped even.
Still very angry and only getting madder I ask for his collar so I can leave before I get loud. They say he didn't have a collar on I return with yes he did you even looked to make cure his rabie tag # matched the paper I brought. No ma'am he didn't have a collar or if you did leave one I m sorry we seem to have lost it, I respond with that was a $20.00 collar plus his name tag and rabis tag and his micro chip number tag.
All I got was sorry well keep looking and let you know. As of today 3/26/2008 not a word. I tried to handle this issue with the store manager he was no help at all I called corp 5 times and have yet to hear a response!
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