Menu
CB Pet Stores PetSmart 5050 SE 14th St, Des Moines, IA, 50320, US
PetSmart company logo
PetSmart
reviews & complaints
PetSmart company logo

PetSmart

5050 SE 14th St, Des Moines, IA, 50320, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 7:00 pm
ComplaintsBoard
P
9:05 am EST

PetSmart - all things living basking bulbs-unethical behavior

This occurred December 27th, 2015. I have always shopped at the PetSmart at 5050 S. E. 14th in Des Moines, Iowa. I have literally spent thousands of dollars here in the past 15 years. I have several reptiles & should own stock in their UVB as well as UV lights, basking & heating. I have purchased all the brands & the one that gives you the longest life, when it doesn't break apart from the bulb & the screw in, is the All Living Things. The stores brand. I have purchased hundreds of lights through the years & this brand has had to be taken back at least 6 times. The store has a 60 day guarantee on their products, I keep receipts. When I returned the All Living Things basking bulb this last time, the cashier Carey, embarrassed me in front of a store full of people. She insinuated I was returning them dishonestly, after checking the reviews on this bulb, this problem has occurred many times with other people. Carey said she would exchange "this time" but she would have to talk to Tracy, the manager about not honoring the return receipt any longer. I will never shop at PetSmart again. I would never return anything dishonestly, a $7.99 bulb issue has just cost them lots of money. I'm putting this out wherever I can, if people have a warranty on their receipts & don't want to honor it, it should be removed.

Read full review of PetSmart
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.