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Personal Creations / Nightmare customer service

1 United States

On 11/29/10, I placed an online order with Personal Creations, a company owned by ProFlowers. They promised delivery by 12/10, and never did fulfill it with out any notification to me. Had I not called on Thursday, 12/23 and inquired they never would have notified me. This was a business gift and is unacceptable. AFter 5 calls and never getting a supervisor, they offered me a $25 gift certificate. The order I placed was for $40, so I told them to keep their money. Perhaps they will use it to improve their customer service and/or computer systems!!

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