Peach Direct / Fraudulent business practices!
I placed an order with peach direct on 3/25 for a gucci watch for my sister, at which time i was told the product will be shipped within 2 to 3 weeks. I waited and waited and finally by 5/15, i ran out of patience and i called to find status. At which time, i was told to expect the product by the end of the week. I waited and again nothing. So i called them and i was told to call after 5 days as they had no information. I called after 5 days and told them, i needed the product by 6/10 if not, i did not need the product as it was a birthday gift for my sister. They told me, if i had a problem then cancel the order but at present they had no information and i was asked to call after 5 days. This went for a while and finally on 6/13 i took their advise and canceled the order on 6/13. I asked customer service to give me verification # etc to confirm my order will be canceled. But i was told, no such thing will be provided and peach direct will cancel the order. I accepted this in good faith.
On june 15th, i came home to find a package from peach direct, i did not open the package and immediately called peach direct to find out where i can send back the package, but i was told that since i accepted the package i was liable. But i told them, i did not accept the package, since i was not here when the package arrived which clearly shows on the ups log that i did not sign for the package. But the customer care person did not care for my explanation and kept repeating it was company policy.
I again called today at 5.59 am -6/16 and told peach direct, as per the satisfaction guarantee statement, it clearly states, that the customer can return the goods within 15 days upon receipt of package, in which case they will be provided with a refund. So i asked them, where should i courier the package to? They told me, they will send return labels and only upon receipt of return labels can i return the goods. When asked when will i receive the return labels, they informed me it will take 2 to 3 weeks!!, but then i would have missed the 15 day deadline. Since, so far this company has not exactly given me confidence in their ability or professionalism, i informed them, i would rather ship it at my expense and asked for confirmation of address. But they refused and was told to wait for return labels!!
So what happens, if i don't get the return labels? Also in the of chance i do get the labels and return it, and then i am told that i missed the deadline? Has anyone gone thru this before? How do i resolve this situation? Any help will be highly appreciated!!! I wish i had never heard of this company!!!
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