Peach Direct — Rip Off Direct should be new name!
First I received a letter telling me I was approved for $2300.00 credit limit from GE Money Bank and offered the latest luxury goods with payment plans and no interest til next year. I said I will try a small purchase so I ordered Eternity by Calvin Klein for Men for $55.00 plus $8.00 shipping and handling! This company after two weeks of ordering still did not ship out the item I could have gone down to Walmart or Macy's and picked up and had that night! The $8.00 shipping and handling isn't cheap on something so small. I can understand if this was a "built to order" notebook computer but come on even QVC, HSN, or Ebay people ship faster than two to three weeks out!
Next came to phone call to Peach Direct and I was put on hold and told they would take care of canceling the order! Next day it still was showing as pending on PD online. I called again and this time the girl said it would be canceled but it would take 2 to 3 days for it to show up in system as canceled. I said I want to talk to supervisor and she asked why? I said I want to talk to supervisor and she put me on hold. Two minutes later she said it was immediately canceled and it would show on system immediately. I said I wanted to still talk to supervisor to tell them she is playing games with me! Amazingly the phone disconnected! I called back and supervisor told me her "wonderful" employee followed policy and my order was now canceled. I said I have $2300.00 to spend and will NOT because of trouble I have with this small item and she said where am I going to get a laptop for low payments? I said QVC offers laptops and 4 easy payments and probably ships out in less than a week. She didn't seem too happy with me!
Lessons learned from Peach Direct - 1. shipping is expensive and not refundable 2. customer service is shady and hard to cancel items 3. items are shipped out late so you are charged by GE Money Bank in hopes you become delinquent setting off late fees, 20% restocking fee, higher interest rate of 28.99 fixed with first late payment, and overlimit fee of $30 plus you are responsible catching UPS the day of TV delivery or will be sent back and owe $300 restocking fee on a $1500.00 TV and still get no TV. 4. items may be substituted for equal or better without notifying you if it is ok to do this - lets say you order a Bose system and get Sony - you must pay 20% restocking fee because there is nothing wrong with Sony item. 5. Shop at QVC, HSN, EBay, or Walmart.com because they are cheaper and have the latest products. 6. Read the fine print and terms and conditions carefully.
Lastly while doing a google search on Peach Direct I noticed an article on Oracle systems installing the latest computer technology to Peach Direct. The company that runs Peach Direct is eCapital Financial Corporation. You might find this article very interesting!
Notice the item under the heading "Managing Orders Efficiently and Reducing Delays".
Thank you and good luck!