First I received a letter telling me I was approved for $2300.00 credit limit from GE Money Bank and offered the latest luxury goods with payment plans and no interest til next year. I said I will try a small purchase so I ordered Eternity by Calvin Klein for Men for $55.00 plus $8.00 shipping and handling! This company after two weeks of ordering still did not ship out the item I could have gone down to Walmart or Macy's and picked up and had that night! The $8.00 shipping and handling isn't cheap on something so small. I can understand if this was a "built to order" notebook computer but come on even QVC, HSN, or Ebay people ship faster than two to three weeks out!
Next came to phone call to Peach Direct and I was put on hold and told they would take care of canceling the order! Next day it still was showing as pending on PD online. I called again and this time the girl said it would be canceled but it would take 2 to 3 days for it to show up in system as canceled. I said I want to talk to supervisor and she asked why? I said I want to talk to supervisor and she put me on hold. Two minutes later she said it was immediately canceled and it would show on system immediately. I said I wanted to still talk to supervisor to tell them she is playing games with me! Amazingly the phone disconnected! I called back and supervisor told me her "wonderful" employee followed policy and my order was now canceled. I said I have $2300.00 to spend and will NOT because of trouble I have with this small item and she said where am I going to get a laptop for low payments? I said QVC offers laptops and 4 easy payments and probably ships out in less than a week. She didn't seem too happy with me!
Lessons learned from Peach Direct - 1. shipping is expensive and not refundable 2. customer service is shady and hard to cancel items 3. items are shipped out late so you are charged by GE Money Bank in hopes you become delinquent setting off late fees, 20% restocking fee, higher interest rate of 28.99 fixed with first late payment, and overlimit fee of $30 plus you are responsible catching UPS the day of TV delivery or will be sent back and owe $300 restocking fee on a $1500.00 TV and still get no TV. 4. items may be substituted for equal or better without notifying you if it is ok to do this - lets say you order a Bose system and get Sony - you must pay 20% restocking fee because there is nothing wrong with Sony item. 5. Shop at QVC, HSN, EBay, or Walmart.com because they are cheaper and have the latest products. 6. Read the fine print and terms and conditions carefully.
Lastly while doing a google search on Peach Direct I noticed an article on Oracle systems installing the latest computer technology to Peach Direct. The company that runs Peach Direct is eCapital Financial Corporation. You might find this article very interesting!
Notice the item under the heading "Managing Orders Efficiently and Reducing Delays".
Thank you and good luck!
Notice the copyright 2006 on bottom of Peach Direct website! Here it is April 2007 and the "latest" is being shown on their website with 2006 stuff. Some of their computers have Vista included but some still have old Windows XP on them! Little hints tell me my stuff will be outdated before it even ships by next Christmas!
My next laptop is coming from QVC because they offer easy pay and the latest Dell and Toshiba laptops! Walmart sells stuff too and you have 90 days to return it! QVC does not make you pay for a restocking fee! Think you can have your Playstation 3 tonight if you went to store and picked it up! Just save your receipt so you can return it!
You were lucky and brave ordering a TV 26" or bigger - I think you have to plug in television while FedEx man is outside waiting to make sure you will accept delivery! No FedeX or UPS man is going to wait for you! 20% restocking fee on $1500 TV is $300.
Satisfaction Guarantee Policy: Simply call us at 1-866-GET-PEACH within 15 days of receiving your merchandise. You will not be entitled to a refund if you elect to cancel your order more than 15 days after receipt. Upon receipt of a cancellation request, we will make every attempt to stop the shipment of your order. If your order does ship, you must refuse delivery. Shipping and handling charges will not be refunded on shipped orders. Additionally, a restocking fee of 20% will be charged on all return items.
There is no restocking fee for defective products returned in exchange for the exact same product. Software, music, movies, video games, home and fashion products (excluding Diamond Stud Earrings and Journey Collection jewelry) are not returnable. Diamond Stud Earrings and Journey Collection jewelry must be returned in its original condition and packaging (including any warranties and certifications) and the item wear tag must be attached. There will be no refunds issued on stone(s) that have been removed and reset and items that have been tampered with. Televisions over 26" may not be canceled once they have shipped. Shipping and handling charges will not be refunded on shipped TV orders. If you refuse delivery or miss your scheduled delivery appointment, you will also be responsible for the return shipping cost plus a 20% restocking fee. At the time of delivery, you must inspect the TV. If the TV looks damaged in any way, you must refuse delivery. Do not sign for or accept delivery. Products are subject to availability.
PeachDirect reserves the right to ship equivalent or better models at no additional cost to you. Specifications are subject to change without notice or obligation.
I canceled my item and it still shipped! GE Money Bank says they sent Peach Direct the money and I did not sign for item nor accept the package from UPS. Now Peach Direct is taking ten years to say I returned the item that should have never shipped out in first place. I have to pay the full $63.00 to GE Money Bank because I am going to be damned if I pay 28.99% on an item I never accepted nor get to use. GE Money Bank says I have to pay it in full until the "turtle credit" happens. I filled out a form with Indiana Attorney General and will bring Peach Direct to its knees because of its deceptive practices. No one ships out a product after you cancel it! Time to update your Oracle computer system to 2007. I will send updates as the latest happens. I wander if the executive offices really exist!
I emailed D. Kim about my issue of canceling the order and the order still ships a week after my cancellation. I did not sign for package of cologne nor accept it but now must pay GE Money Bank $63.00 in order to keep my credit in the good. They say it says it will take 1-2 billing cycles to see the credit. My grandma can walk faster than that! D. Kim makes it all look good but never got back with me after a week. I contacted the executive offices of Peach Direct and no return call. I contacted the Indiana Attorney General office and submitted a report on Peach Direct. I will keep posting my situation until it is resolved.
P.S. Peach Direct - I want a simply credit for the cologne and no 20% restocking fee or shipping charge either. I want a full $63.00 refund and I will shut up.