Paul Blanco / False Statements/Promises/Conduct
My brother and his girlfriend and myself went to Paul Blanco on Fulton to look at a car my brother had seen online for 9, 885.00. We get there after an hour and 15 min car ride, and we were put with a sales rep named Rick. This salesman was rude, rolled his eyes, condescending and impatient. We told him our budget asked for the cars that fit what we could afford. He leaves comes back says well I've printed out your online app and we're running your credit we'll look after we get the numbers back. We said uh ok. odd to us cause usually you look first then finance, but we said let'see where this goes. He comes back with a car key to a PT Cruiser, we read the key chain and said is that for us? He says yeah we said no. That's not going to work, we have no interest in this car. He drops the key rolls his eyes and says "why not! Whats wrong with this car?!" I told him our reasoning and said again we will pass. He says "There's nothing wrong with this car! I sell 20 of them a month!" I said ok, but you're not selling one to us, do you have any other cars. He picks up the key and says "unless you're gonna go up in price, then no. This is what you got". We said ok, thank you for you time. Stood up went to shake his hand and leave, he says wait folks just give me a minute, leaves goes to the managers office comes back says "I'm a god!!" We said "I'm sorry?" Rick says come on I got a car you'll love let's go take it for a ride. I
ll pull it around" By this time he's at the door opening it, gesturing to us to follow. We are all looking at each other like "What?" I said "Whoa, wait a second let's talk terms first" Rick says "Terms...what for??!! (as he rolls his eyes)" I said "the terms, are they accepting the down payment? are the payments as we need it? " Rick says "I don't know any of that" I said "excuse me? how can you not know that? no we aren't test driving anything, until we know that it's a car we want and can afford" He comes back to the desk drops the key, plops down in the seat exhales (loudly) and as he's rolling his eyes, says "What's your problem folks?!, I mean why are you here? Di you actually come here to get a car or what? Did you just drive out here to see where you stand?!? I mean you got Mr Blanco back there calling in favors, talking to banks and you're not even willing to test drive a car!" I said "first of all, we came here to look at one car. We passed by a lot of dealerships on our way over here, we could have stopped but we didn't, Do you think we would have driven over an hour to get here to not buy a car? But we are not buying a car that we don't want or isn't going to fit our needs or budget. So unless you have something for us, yeah we are leaving, it's a waste of our time to stay here, if you're not listening to us." Rick says "ok, ok will you at least look at the car?" We said yeah we'll look at the car, but we're not driving it and don't pull it out, we can go to it. He says "Well, it's not going to cost you anything, I'm not going to charge you" (Now, I'm getting pissed) The customer next to us says outloud "That sales rep has a smart mouth, he is rude as hell!! I'm having a hard time holding my tongue. I said don't tell management what's going on.
So we walk out to see a descent car that has peeling paint and contact scratches (like they scraped a wall with the bumper or another car). So, we ask about it, is there an accident on the carfax? He says "I don't know" We said is there anything we need to know? he says "I don't know" we said "fine what do you know? What's the price "he said man I don't know that! It's a used car!! What do you expect?? We don't know the price of the car until we get the loan info from the bank!" I said "what?? how do you not know the price of the car, you need to submit the price of the car to get the loan, the bank doesn't do that" he says "the price changes for each person". We said "then why do you have prices on your website?" He said "oh those are what the car's worth, not the price" We said "thank you we're done here" Again he rolls his eyes and says "what do you want dude, style or price??" My brother says "is it too much to ask for both? " So, he says at least come in and look at the loan documents and see if it works for you, they are ready and it'll take five mins, we said five mins? he says yeah 5 mins. We come in sit down and wait 15 mins goes by he comes back sits down and we said " where's the bank offer? he says oh they're still working on it" We said "that's it we're out of here" He goes "what, you said you'd wait!" we said " YOU said it was ready, it'll take five mins! it's been 20 and they're still working on it! No, thank you for your time!!" We walked out and he goes to the manager's office and this guy comes running out (literally running!) It was Mr Blanco, he comes out yelling at us "FOLKS YOU CAN GO AHEAD AN LEAVE, I'M NOT GONNA STOP YA!, BUT YOU SHOULD KNOW YOU'RE RUINING YOUR CREDIT BY HAVING ALL THESE PEOPLE PULL YOUR REPORT, NO ONE ELSE AROUND YOU WILL TELL YOU THE TRUTH BUT I WILL. IF YOU LEAVE NOW, EVEN IF THIS BANK APPROVES YOU, YOU WILL NOT GET A CAR ANYWHERE ELSE AND IF YOU GET AN APPROVAL WITH THIS BANK AND YOU DON'T BUY THE CAR FROM ME THE BANK WILL! NOT! APPROVE YOU AGAIN FOR 90 DAYS, So, we tell him we need to talk in private, the sales rep says ok, I look over at him said "IN PRIVATE JUST HIM AND US" mr blanco tells him to go back inside we talk to mr blanco, he barely acknowledges our concerns and we says "please come back inside and if I can't help you and you find a car somewhere else I will fax over the approval to them so you won't have another ding on your credit report, we said o under those terms yeah we'll wait for the offer, but we want a different rep. He says yes I'll get you another rep. Don't worry about that. Now, he got us another rep with the Initials EC. He is awesome, and wish we had him in the beginning, unfortunately we ran out of time and had to leave (it was almost 9 and we got there at 6) so, we go to another dealership Big Time dealership begging with F and in=ending in D and they were awesome as we knew they would be, found out...if you're approved through a bank for a loan, it's good no matter where you go for 30 days, and it's illegal for any dealership to fax over approval docs to another dealership. So, yeah we won't be back, we've been told that people have brought in cars there and have been so upside down in the loans from Paul Blanco that they can't get out of them, so, buy there at your own risk.
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