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Paradise Galleries / Fraudulent charges

1 United States Review updated:

I placed an internet order for 2 dolls with a company called Paradise Galleries (, who sells dolls. Within 5 minutes of clicking the purchase button, a friend alerted me that they are not reputable and don't always deliver the product. I called them and canceled the order immediately. They refused to cancel and shipped the package anyway. I did not accept the package from my mail carrier and Paradise Galleries said they would not credit my credit card account until they received the dolls back. They took weeks, so I filed a complaint with my credit card who decided in my favor and charged the amount back to Paradise Galleries. Then Paradise Galleries charged me again for the amount of shipping when they were told not to ship it in the first place. I spent many hours calling them to attempt to clear this up, but they talked in circles and did not listen. They kept saying I need to pay my bill, etc. In October, 2005, I began receiving bills from a supposed bill collector, called

Retrieval Masters Creditors Bureau, Inc.
2269 South Saw Mill River Road, Building 3
Elmsford, NY, 10523

When I attempt to call the number above, it is answered by Paradise Galleries answering machine. I am kept on hold for a very long time. Once I was on hold for an hour. When I finally get a person, she talks in circles and we are right back where we started. I refuse to pay this fraudulent charge and I have been ignoring these bills, thinking the collector was bogus Paradise Galleries answered the phone. Now I see on your web site that this bill collector works for many other disreputable companies. Are you able to help or give any advice?

Company details:

Paradise Galleries
11696 Sorrento Valley Road, Suite A
San Diego, CA 92121

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  • Ph
      28th of Feb, 2007
    +1 Votes

    I've bought several dolls from them and have a friends that has bought several dolls for years with absolutely no problem. I can't agree with the complaint. Thanks

  • Ju
      6th of Mar, 2007
    +1 Votes

    I have ordered dolls from Paradise Galleries for quite a few years. I have over 37 of them. I have always received my beautiful dolls and, if they were going to be late in delivery, I always got a letter advising me of later delivery. I find them to be a very honest company and have referred many of my friends to them.

    They have some of the most talented doll makers around and I will continue to deal with them.

  • Mo
      13th of Apr, 2007
    +1 Votes

    I have bought two dolls with no problems. They were unable to get two others that I asked about... (no money paid)... and they gave me free shipping on my next order. Also, in fairness to the company, they do state somewhere that they do not reimburse any shipping. I assume that the dolls have been returned and the complainer is only fighting about shipping costs. Personally, I will buy again if I see anything I want. Peace.

  • Li
      24th of Jul, 2007
    -1 Votes

    My best friend... Rita Walker... has been going around and around with this company... they sent the wrong merchandise... had her keep it until they supposedly got the order straight... after a month they told her to send it back to them... although she never did get her order... and she ended up paying out an extra $40 for shipping, etc etc etc... and still has nothing to show for it... Every phone call was a run-around, or she was cut off.. and if she did talk to someone... they made no sense... and acted like she was crazy or something... and still has not gotten her order which was placed back 09/12/2006... I will certainly not do business with them...

  • Ca
      5th of Sep, 2007
    +1 Votes

    I have puchased 2 dolls and never had a problem on either of them. There was one back ordered but they did let me know about it and had it delivered before Christmas. I will purchase again from them.

  • Ch
      23rd of Sep, 2007
    0 Votes

    I have 3 separate collections of paradise galleries dolls and they have all always been delivered on time with no problems. I purchased one doll that I did not like once I took her out of the box I called the number you have listed above I got right through and they let me exchange my doll for one with a greater value for no extra charge. I think you made a big deal out of hear say and did not give them a chance to prove you wrong.

  • Je
      30th of Sep, 2007
    0 Votes

    dear paradise galleries I ordered the doll layla in july I was wondering why its taking so long to get it will it still come

  • Pb
      10th of Oct, 2007
    0 Votes

    It has been my experience that however reputable a company is, at some point, there will always be dissatisfied customers, justified or not. You're dealing with people and people make mistakes. Also, no matter how justified, whenever something is returned, your fault or the vendor, you are always charged for shipping again if an exchange is made. I just experienced that with another company who before this error I was perfectly satisfied with their service. Apparently, these are the pitfalls of dealing with mail order products. If I were the complainant, I would just not pay the shipping charge and ignore them. It's not worth the frustration to try and get them to remove the charge. It's in the collection process and that is never ending if you don't pay.

  • Ra
      11th of Oct, 2007
    -1 Votes

    I tried to get an invoice from them for overseas shipping, and they gave me the runaround, and now have me blacklisted and will not reply to my communications at all. They are very difficult to deal with.

  • Ur
      21st of Oct, 2007
    0 Votes

    I ordered two dolls on September the 10. I called the company, because they charged me for them and I never received the dolls.
    When I called the rep, she told me that the order was shipped out on the 17th of September and would get here by October 3rd. I never did receive that order. I called them the second and third time, they told me the same thing. The fourth time I called, the rep told me that the dolls were all sold out. So, I asked the rep to credit my account and cancelled out my other orders. They never credit my account and now I'm taking them to small claims court.

  • Vi
      28th of Nov, 2007
    -1 Votes

    i have ordered dolls from them,never recieving them. they tell me they cant fill my order until after the first of the year i have been waiting for my dolls since september. they sent me a doll i never ordered but they took my money i sent them for my other doll. and now they are trying to get money for a doll i never ordered. i tryed to send it back never getting threw to them the box was damaged when it was left in my yard. sincerely angry customer vickey

  • La
      29th of Nov, 2007
    -1 Votes

    I have had several negative complaints against this company. For some reason, they can't seem to fulfill their orders. They are especially bad about back ordering dolls. They seem to put dolls on sale, sell out, then charge a higher price after the doll arrives. It's hard to say who's at fault, but they seem to have some really serious customer service issues. (JMHO!)

  • Ja
      29th of Jan, 2008
    0 Votes

    some of the problems, i think, probably lies with the other customers. a friend of mine ordered and complained on back order when it was clearly stated online that the doll is indeed on back order. sometimes, we need to read and understand something before we dish out any complaints. right?

  • Sa
      29th of Jan, 2008
    +1 Votes

    probably your fault. i think they mentioned that available items ship right away. if you cancel it on the same day you made the order, you probably won't have a problem. like me. the difference is i canceled the order coz my budget got tight not because i listened to some groundless rumor. i would have liked to see the product with my own eyes and decide on my own if the company is reputable or not.
    of course you have to pay the shipping, you did place the order you know and the dolls did get shipped. even if you returned them, i think they were already charged by the shipping company to send the dolls to you.
    don't act so much like a victim. it's partly your fault.

    ps. the dolls are beautiful and cheap compared to other companies. the shipping is worth it.

  • La
      9th of Feb, 2008
    +1 Votes




    I will continue to buy my dolls from paradise. If you don't deal with them, it's your loss.

  • Do
      16th of Feb, 2008
    -1 Votes

    Their customer service is awful!!! They shipped me the wrong doll for Christmas, then told me the doll I ordered would not be available until May 30th and of course for an increased cost!!! They will not honor the origianal price or give me reduced shipping costs. I've made many calls and get a different person each time, usually this person is very difficult to understand. I've asked to speak to a supervisor, but they are never available, and will not return my calls. I'm very frustrated with this company and don't know what else to do. I'm considering cancelling my order, if I can, but they do have my credit card number! Any suggestions???

  • Eg
      16th of Apr, 2008
    +1 Votes

    I completely disagree with complaint. I love Paradise Galleries. I've really enjoyed shopping with them for years. I've placed several orders, only had problems 2xs, both resolved. One time one of the dolls was backordered, & they billed me but I didn't pay until the doll was received. Another time I didn't receive the doll and they claimed they had shipped it. They asked me to wait a few weeks see if it showed. It didn't show, so they shipped me another one. All the dolls are on sale right now, and I ordered 2 dolls on Apr 4th, I received them on the 11th.

  • Ju
      5th of Jul, 2008
    +1 Votes

    I have been a long time customer of Paradise Galleries and have never had any problems with the dolls I have ordered. My sister, ordered one for her daughter's birthday, it was backordered, but came in without any problem. I have over 10 dolls. I would order more, but I have run out of room in my curio cabinet and need to buy another one to display them in. Every company has problems. You take the Good and the Bad. Things happen. But for 95 % of the time, Paradise Galleries, is the BEST ...

  • Ca
      20th of Jul, 2008
    +1 Votes

    Have been dealing with Paradise Galleries for many years, though I have had about as many dissatisfactions as I have beautiful dolls from them.
    I just stay on top of them and keep complaining, never talk to the person answering the phone, especially if you've already tried them once and got nowhere! I have had one incident where I had to call the company and only would talk to the manager Pat Anderson (look at your paperwork) and threatened a lawsuit for them holding my money for a doll that I hadn't received in over a year! They actually DID sent the doll, a blonde haired-blue eyed doll they sent a dark skinned dark eyed doll! OMG how bad is THAT? I blew up at them and told the girl I would not leave the line and would keep calling again and again if they did not let me talk to the manager. Supposedly she was busy, I told her I would hold and finally, after several moments and this girl going around and around, I told her I would call back if Pat did NOT contact me and low and behold she DID. I blew up at HER and told her that I was tired of the run-around to send me the doll or my $$$ and, oddly enough? They 'dug up' my doll and sent it to me!
    The people I've talked to there sound like they haven't a clue, but the dolls are really beautiful. I have ordered many, have received most and have figured out small ways around their irritating business sense, don't order more than one at a time and don't pay before receiving EVER!
    At the end of each order, press the 'bill me later' button, there is never a need to pay up front for a doll you might never see.
    My last order was for 3 dolls, I ordered 3 because of the supposed sale they had, but only got 2. Thankfully I only paid for 2.
    My question now is? Where IS Paradise Galleries? I was hoping to order this one doll again and can't find them on-line anymore and just realized I haven't gotten e-mails or snail mail from them in the past few months either!!!
    Hope some of this helps. I know it's silly to go back again and again, but the dolls are really great and I can't find them anywhere else!

  • Fo
      4th of Aug, 2008
    0 Votes

    I ordered dolls awhile back and did not like the way the doll looked and also the doll I wanted was never instock or there was always a problem so I agree with the compalint and I just recently looked up the website and there were no products.

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