SUBMIT A COMPLAINT

Outback Steakhouse Pineville-Matthews Roadlength of time serving drinks, meals, condiments

On Friday, December 2nd at 6.30pm, our whole family attended the Outback Steakhouse at 8338 Pineville-Matthews Road, Charlotte, NC 28226.

We were a table of thirteen people, there for a birthday celebration.

Being a Friday evening, it was understandably busy, but the length of time we had to wait being served our drinks, appetizers, main meal, condiments and other extras (straws, lemon with one water which never came at all) was totally unacceptable.

All of us had to wait around half an hour before our drinks began to arrive.

We had to wait even longer before any food ordering was taken.

Appetizers eventually started to arrive sporadically, with some of the table finishing their appetizer before others had even been served theirs.

A few main meals were being served before others had received their appetizer.

Some had finished their main meal before others had even received their main meal.

A few people were sitting at the table with no food at all in front of them, while others were eating their main course.

Our Server (S. Devin, Service Clerk 6) was waiting on our table all by himself, with no help.

We never had a visit from the manager to ask us how our food was, how the service was, if everything was ok, etc.

We paid in groups and were again waiting so long for this to be finalized, that we all had our coats on and some of us were standing up at the table waiting to leave.

We arrived at 6.30 and were not finished until around 9pm.

For the total cost as a whole, we were extremely disappointed as we spent most of the time waiting on everything and watching others at our table eat and feel that either a refund or a gift card for us all to return to eat all together next time, would be in order.

My husband's portion of the check for three of us is attached.

Outback Steakhouse Pineville-Matthews Road

Post your comment