Osterman Propane / Money driven
I inherited Ostermans when me and my 2 children moved into my grandparents house. After a week of living there I ran out of propane on a Sunday. Monday I called to have them filled, only to be told I would have to wait until Wednesday. I then again called them on Monday and told them I had 2 small children and needed propane asap. They said they could do it for a extra $100 bucks then. Apprantly money talks with them. Service tech comes out fills the tanks, and tells me he can't turn the tanks on because he detects a leak, so now I will have to wait for the next service tech to come out. He shows up, says there is no leak and turns them on. Fast forward 2 1/2 months and I running out of propane. Keep in mind I use propane for hot water and my gas cooking stove only. So once again they come out and they find the leak, they fix it and then refill my tanks charging me another $180 dollars. After I called and complained I spoke with Steve who stated he would credit me $25. I do not mind paying some of the bill but almost all it does not seem fair considering if they fixed the leak detected in the first place, the bill would have no been this much. There customer service skills are minimal, and I found one lady to be rather rude when I first called and stated I needed propane. If I owned my tanks I would be shopping around for new a new propane company.