OnStar
Reviews and Complaints

OnStar is not only useless, their customer service sucks and they're idiots. I traded in a GM Vehicle that had an active OnStar account and phone number with it, called OnStar BEFORE the trade in to be sure I could port the phone number on my old car to my new car and was told I could - that all I had to do was call their billing department when I got my new Avalanche and they'd transfer my information over. So I did that but guess what? Post purchase the new rep claimed they couldn't do that - that the phone number stays with the car. Really? I can see the PHONE staying with the car [obviously] but the phone NUMBER? As I said, IDIOTS. After speaking with her manager and getting absolutely nowhere I took my complaint to the dealer who sold me the new car - also useless. They claim to have talked to the regional OnStar manager who basically said "Tough sh!+". They told him of my threat to cancel my OnStar subscription [despite it being 'free' - of what, can't say since it certainly isn't free of aggravation] and they claim he offered me free minutes but if wasn't good enough I could cancel." Nice, huh? Needless to say I am in the midst of constructing a nasty-gram to Linda Marshall and Dan Akerson. Bottom line, if you're considering buying a new GM vehicle and expect to transfer your old vehicle's phone number to your new car, good luck. I've always loved GM cars, despite their countless mechanical issues, but this one is definitely the last. This has been a horrible experience, SO not worth the aggravation, especially for the price. In restrospect, I should have bought the Sport Trac, instead.

I bought a 2009 Vibe inMarch of 2009 and it came with a yerar free of Onstar service, at the time I bought it I bought$20.00 of minutes for the phone on my credit card. In february of 2010 I got notice my free period was up soon so I contacted them to cancel, I still had $19.00 worth of minutes and informed them that I do not use it enough to justify the $28.50 Canadian a month. So I figured taht was all said and done until I recieved my credit card statement this monthy and found the monthly charge on it, checked last months and sure enough there was acharge ther too. I phoned them up and told them and they said oh yes we have a record of you cancelling in February bur you hung uo to quick, I said that was not so, and they said they would credit my card with the two months charges. I JUST WONDER HOW MANY OTHER PEOPLE ACROSS NORTH AMERICA GET THE SAME THING HAPPENING IT DOESN'T SOUND LIKE MUCH BUT IN LARGE NUMBERS A COUPLE OF MONTHS INTREREST ON THE TOTAL CONTINENTAL AMOUNT IS PRETTY GOOD PROFIT. Also I will nebver recieve the borrowing amount for the 56.80 for two months bACK FROM THEM.

Peter Homer
Brampton, ON

this would make onstar much easier to use !

Address and customer sync much better !

Could make voice recognition much better!

Just Need Help !

my first experiences with on star was tremendous and I expect the same with this wonderful SUV so I"M trying the other cars where you have to pair every day such a distraction and a dangerous .So please tell me what I'm doing wrong and thank you for being there bahig

tryed to get to onstar surveythat card was sent to me

got card could not do survey

Received request to respond to survey via ipsos web site. Cannot log on.

I received a customer satisfaction card from onstar but I could not get on the website.

cuuld not do msurvey on line

unable to pull up requested survey

tried to do on line survey. not possible.

You don't want the police to know how fast you are driving, drive within the speed limit. It is that simple. Even Ipunchbabies knows this.

Early 2012 onstar started billing my credit card twice for a vehicle that was wrote off in November 2010. In July we finally had all the issues resolved, they were giving me a credit of $250 and $366. They applied one credit right away to my credit card. Why they didnt apply both I'm not sure, but I am still fighting for the second one. I call every 7-10 business days. They always have an excuse. The first time the mailed it too the wrong address ( which is my parents and I never got it). So they cancelled that cheque and mailed a new, never got it. So then they were doing a direct deposit after they verified that cheque never cleared. Never received it. Than they were applying it too my credit card. Never received it! Since July I have been waiting and dealing with their bull ### lies and excuses. Than to make issues even worse they continue to call my husbands ex wife and discuss our account details. I cancelled her on the account over 3 years ago and every time I call I cancel her again. One excuse they had was they didn't have our phone number, even though to access our account you verify it with my cell phone and email! Been waiting 9 months for my credit! They are fast to bill my credit card twice after the account had been shut down for over a year, but not so fast to give me my money back.

post card was sent out by on star for a survey, and the site that was on the post card dos'nt exist.

you send a onstar post card to do a survey on line and you cant get on your web sight to do the survey .I suggest you check your web sights out before you mail out the post cards to do the survey

I just renewed my Onstar but what upset me as a long time customer Onstar is forcing people who car is older than 2015 to use an app without be able to get directions, but my biggest complaint onstar have plenty of time to solve the problem before this December especially for the money i pay for it also it bad enough they took away hands free calling. In my opinion it just to keep the profit margins up. Kevin

Someone else has access to my car through remote. I am told that they can not tell me who had control of my vehicle! They're protecting a criminal. Connection established.
Welcome to OnStar
You have been connected to an agent.
Lynn Siry:
1:54:21 PM EST
Is there a mobile app associated with my vehicle?
April:
1:54:46 PM EST
Thank you for contacting OnStar. How can I help you with your Mobile App question today, Lynn?
Lynn Siry:
1:55:05 PM EST
is there a mobil app associate with my car?
April:
1:55:38 PM EST
I understand how important it is to know accurate information regarding your vehicle. I will be happy to look into this concern for you
Lynn Siry:
1:55:51 PM EST
Thank you
April:
1:55:57 PM EST
Yes there is a mobile app called MYCadilliac.
April:
1:56:36 PM EST
You will log in with the same username and password you use for the website.
Lynn Siry:
1:56:44 PM EST
I understand that. I think someone has used a mobile app to gain access to my vehicle. I do Not ever want an app associated with my car. Can you tell me if there is one being used?
Lynn Siry:
1:57:26 PM EST
Hello?
April:
1:57:28 PM EST
Yes.
Lynn Siry:
1:57:41 PM EST
There should not be one.
April:
1:58:03 PM EST
I am looking in your history now.

April:
1:59:37 PM EST
The mobile has been used in November. There is no activity for December.
Lynn Siry:
2:00:19 PM EST
There should not be ANY. What should I do? I don't know who has gained entry to my car.

Since it's illegal to have an app for my car without my permission, I guess I will report this. I wish I was able to disable it myself.
Lynn Siry:
2:06:37 PM EST
When in November was it used?
April:
2:07:46 PM EST
11-18-2017 at 01:59 PM and 02:01 PM.

Got card for online survey for OnStar customers. Cannot find the website to take the survey. What else does this company have to waste my time on a p;hony survey that promises to enter you in a prize draw? Does this company think everyone is a [censored] democrat?

Onstar custmers are some of the rudest, most abusive people I have ever had the misfortune to communicate with. Advisors are people too, and to be called abusive names including crude female genitilia, and seeing advisors in tears and shaking, and Minacs themselves telling us, we cannot disconnect and to apologize?

It is low paying, believe it or not soul sucking, and stressful. We are allowed no personality, timed on our calls, and penalized if we search too often. So remember that, when you ask for 6 locations, or have no clue as what town it's in. Maybe, just maybe you could take a moment to say something nice about the person you were talking too.

Oh and screaming into the microphone does not make what you are saying any clearer. Slow down your speech, spell (phonetically) the locations, don't talk on your cell phones while talking to us, don't everybody yell at once, and we can't hear the person in the passenger seat, but we can hear you whispering about what idiots we are from the driver's seat. Don't swear at us, and often if you get the wrong address it is because you are yelling and swearing and we take the first thing we find that is close to what we think you said. AND if we try to help you to yell shut up and send it, because it is likely NOT what you are looking for and we were simply trying to clarify that it was the correct one, because 3 or 4 different versions have arisen. We truly want to make sure you get safetly to where you are going, but let us finish a sentence. Let us do our job. And for your information, it is impossible to have EVERY address in the world at our fingertips, it may take a little more search to find it. A little courtesy will not hurt you. By the way, do you kiss your mother with that mouth? You make me ashamed to be a member of the human race sometimes. I would love to use my own name, but need my job.

I HAVE TO AGREE WITH THIS PERSON THE SITE DOSE NOT WORK. I GOT THE SURVEY CARD IN THE MAIL TOO. WHEN I WENT TO THE SITE IT DID NOT WORK FOR ME EATHER. I HOPE YOU CAN GET IT FIXED SO WE CAN TAKE THESURVEY. LET ME KNOW WHEN YOU GET THE SITE WORKING.

I ONLY USED IT ONE TIME SINCE I HAD MY NEW CAR. I JUST BOUGHT MY CAR. I WOULD BE GLAD TO TAKE THE SURVEY WHEN YOU GET IT TO WORK.

I too could not connect to the site to take the survey, please fix this so all of us can take your survey. I'm glad onstar works better than the survey does!

Don't know how to do the survey...where the heck is it?

I dont want to waste my time trying to find a site per my mail card

Could not access survey.

I received a cad in the mail - even a user number and a password. but I can't find where to use it nor can I find a survey.

I'll be sure to cancel my subscription now, the only reason I kept the service was for a theft situation! Thank you for the warning.

- J. Aaron Clark-

its not onstar. Its the government saying that nothing can use analog any more. Newer models are duel mode, that can use digital or analog. Dont blame onstar, blame the stupid government for changeing a perfectly working technology, to somthing more expensive, complex, and that pisses alot of people off.

FORTUNATELY OnStar already has a huge competitors, but they don't get it yet. It is called CarShield. The difference is that OnStar cares only about selling the GM cars and CarShield is created to give great services. I just want to tell you people OnStar's kingdom will soon come to end thanks to CarShield!

My, elderly, mother has had Onstar for almost 8 years and relies heavily on the Turn by turn directions. Today she was informed that she MUST have a smart phone in order to continue using it. SHE DOES NOT HAVE A SMART PHONEAND DOESN'T WANT ONE!

I think this is a horrible move for people like my mother and I will be sure to spread the word.

Received a message in my Equinox I had Zero Minutes. Called OnStar and was informed Hands Free Calling was discontinued since the Transmission Lines have ended. This creates a serious Safety Hazard to make a call and to receive calls using my cell phone which is Illegal.

Roland Szkwarek rolandjudy@att,net (h) [protected]

On Star is one big joke. Okay, you buy a brand new vehicle, OnStar good for a month or so BUT and if you want to keep it you pay 39.99 a month (yikes). It was an automatic charge to my credit card that I Never gave them the # in the first place. But charged nevertheless, tried to canx, but they said cannot be repaid.

Ok, never did receive a welcome aboard, nothing about the service...what do they do? Never any kind of acknowledgement that they were serving me. There is a button above the rear view mirror they say that you press twice above to activate the service...but if you do not they AUTOMATICALLY charge you from the initial purchase of the vehicle. wha? enuf...

I have an 2005 XLR with 6, 834 miles on it. I was insure of when my warranty ran out and called a Cadillac dealer in my area. They said not to worry that GM would send me the information on buying an extend warranty when it was needed. Well guess what! The company that is going bankrupt yet giving it's CEO millions of dollars a year for failing
to keep the company afloat did not contact me. My warranty has run out and now I have to take my car in and if they find ANYTHING a miss
it will not be covered. They only ask $2, 046.93 a mere bag of shells for this. No wonder they are failing. What don't they understand about customer service? you know they make money off these warranties and yet they don't have a plan in place to contact their customers?
They try to say the reason their in trouble is because of the workers. What a load of stuff that is. I travel a great deal and see new GM plants in third world countries working people for $4&$5 an hour. They have no OSA to protect them from dangerous working conditions, no benefits and we still pay through the nose for these cars. I have driven Cadillac's for many years but the next car I buy will not be a GM car. Of course they really don't care. Did I hear they were buying another struggling car company? They want to show how fast they can sink two company's.

I purchased the extra minutes approx. a year age. I didn't use all the minutes but they wont carry them over to this year. Very poor I paid for them why can't i have them.

You have my Visa number Why am I of minutes on my phone

I try to use the Phone I am told that my minutes have ran out. Yet you have my Visa number Why is that happening My ascfcount no is [protected]

Being in our late seventy's we wanted the on star because we travel and if anything happened we felt someone would know, now e28e4we have a piece of useless equipment in our 2003 acura and can't understand why replacement equipment isn't available or a box in the trunk to make transition. Isn't anyone smart enough to convert analogue to digital
they did for our tv.

I have found that more times then not the cust. care or subscriber services way to resolve issues is just to hang up on you.

So sorry to hear all the complaints for on star and your selves but there is a product that I know about that is digital gps and is cost effective to any that are interest please feel free to contact me or go to my web-site for more info:jldigitalgps.com to your health.