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Nu Youth Anti Aging Formula Order Confirmation / Nu Youth Anti wrinkle Cream

1 Mendham, NJ, South Africa Review updated:
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I ordered free product on line with the offer valid only to pay shipping cost. I have not received any product and then a large amount was deducted from my account. I queried this and was given an absurd explanation that if you do not cancel the free offer you are liable for the full purchase amount. When I informed the company that I have not even received product they instructed me to contact my customs officials. I requested a tracking number for the shipment which they could not provide which is again an absurd instruction because there is no way of locating the parcel. I then requested proof of the fine print which I have not seen in the order section regarding the full payment for product and received and an answer that the introductory offer has expired so I am liable for the full amount and in addition to this I am also enrolled in their monthly subscription where I will received product on a monthly basis. Something that I have not agreed to either. I now have to try and stop this fiasco to prevent more money from being deducted from my account for product I did not agree to purchase.

Ha
Aug 3, 2016

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Comments

  • Ml
      23rd of Jun, 2018
    0 Votes

    Today I found a charge to my bank account for 89.95 from a company called POETIC GAINS. tried to Google them but no such company could be found. There was a phone number so I called and spoke to their customer service. The rep asked for info to pull up "My Account". I advised that I received a "Free" trial of their product that required paying shipping only and that I was not impressed with their product and had not opened an account with them. The customer service rep stated that she would cancel "My Account" if I wished, all the while trying to sell me more stuff and raising my frustration level. It was not until the rep advised that they canceled "My Account" that she advised that they would NOT be refunding the 89.95 to my account. I asked to speak to a Manager. I was put on a silent hold for 10 seconds and the same rep came back and stated that they would not be refunding my money. She then hung up on me. As I now under stand it, I have now been charged for a product on an account that was never authorized and is closed. This is a scam company. I want my money back

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