New York Times delivery / papers not delivered, some come as late as 4:00 pm

7 Hawthorne LN , Bedford, MA, United States

We have a daily subscription to the NYTimes. For the past ten plus years our paper M-F has arrived by 6:30 am Sa & Su by 7:30. Since the first of January we have virtually had no delivery. We called twice for redelivery - once it came, the Sunday paper never did. Five times the paper did arrive, each time after 1:30 pm twice at 2:30 pm, three times after 3:00 pm. I do not feel I should pay for any paper that does not arrive by 7:30 am. I am discouraged. I miss the paper. Reading the paper online is unsatisfactory. I understand the Times is having a difficult time making the transition to a new Boston area distribution system. It is hard to remain optimistic that a solution is in process with so little feedback. Today, 1/15/2016 our paper came after 4:)) pm. This is unacceptable. We have had no word as to when we might expect to have ontime delivery reestablished. Disappointed, discouraged customer

Jan 15, 2016

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