Hello all and thank you for your postings. I am writing on behalf of NetOpus, and want to try to explain some of our actions. I first want to say that I am not going to deny that some negative outcomes have come from our sales methods, but we are not some scam operation, and do offer a great and valuable product. The good news however, is that we are moving to a new phase of operation which is focused on quality and customer support. So I am happy to say that most of these issues will all be in our past.
The problems you have all faced, or have read about involve our sales and prior customer service methods which have primarily focused on outsourced labor, as some have pointed out, is India, among other places. While we give these people very specific instructions, we have learned, to our dismay, that they do not always follow our policies and procedures as well as we would like. A clear example of this is in our sales representatives who are overly aggressive and impose sales upon unwilling customers. We are confident and stand behind our product 100%, and would never intend to sign up unwilling customers. Recently we have just moved to a new sales method which imposes a far superior verification protocol for making sure that each sale is valid and accurate.
I encourage each of you to contact me directly if you have any questions or comments. We take every customer response seriously, and are implementing efforts to attend to customer needs with greater speed. Each of our customers is valuable to us, and we strive to be a powerful resource and tool to the consumer.
I can be contacted directly at email@example.com. I will be happy to deal with any issues or answer any questions. Thank you again for your valuable feedback.